I've purchased a bicycle and quite a few accessories from them over the years and they've been ok. Took my bicycle in for repair this week, I needed a new rim, tire and crank arm. The staff was friendly and wrote up me detailed work order. I thought it was a bit pricey, but went with it anyway since I was already there. The bike was ready the next day and the repair was executed as promised. What I didn't expect is the rear brake was not adjusted to the new rim and did not work at all even with the adjustment screw on the handlebars all the way out. I had to adjust the cable myself to get it working again. In addition, the center derailleur would not shift into the top gear. Seems like they made the repair and never bothered to see what was working on the bicycle. Sure it wasn't part of the original work order, but for the price I expected more. I think I'll try Suwanee Creek bicycle next time. It's also closer to me.
Posted: 4/03/2012 • Link to this review
there is no denying the quality of the products offered. the prices for bikes, accessories, and service are way higher than what is available elsewhere. I've bought 3 bikes from there and the sales service has been almost antagonistic -- buy it or get out. everythign is extra; I bought a $1k+ bike but they wanted to charge a ridiculous amount to add kickstand and water bottle. My wife bought a top end bike form an Intown bike store and they gave her those. I had a phone conversation once with the owner -- terrific guy. attitude does not extend to his employees, and not to the customers. I'm not even sure if anyone known how to smile in that place. found some parts on line that were as much as 50% less than what they sell them for. I'm not going back. nothing they provide justifies the higher price.
Posted: 8/28/2008 • Link to this review
I bought my Trek bike at this store and have mixed feelings about it. They do have a fair selection of quality Trek bikes, but their store is fairly small and they don't have a wide range of accessories. The ones they do have are priced somewhat high, as you'd expect to find in such a specialty store. The store just has a bit of a stuffy feel to it, and employees are sometimes not overly friendly. So not the worst store every to shop for a bike, but far from the best as well..
Posted: 12/22/2005 • Last edited: 1/02/2008 • Link to this review
Cycleworks has very good service, and they are knowledgable about all facets of cycling. As a relative newbie to mountain biking, they were very helpful in helping me find the right bike. They are more expensive then big box and sporting good stores, but the knowledge of bikes makes up for it.
Posted: 4/25/2005 • Last edited: 1/02/2008 • Link to this review