Purchased a bed on a Wednesday, set up delivery for the following Wednesday. I was redoing my daughter's room for her 13th birthday. I called every day they were open to verify delivery since it was a birthday present. Bed was to be delivered between 1pm and 2pm. I called at 2pm, was told they had no one doing deliveries. The lady told me several times that she was "just filling in" and if I wasn't happy then I could get a refund. Very disappointed!!
Posted: 8/24/2011 • Link to this review
We purchased a bed for our daughter's third birthday from here. The bed they delivered was the Floor Model. This was frankly admitted to by the owner. It had five noticeable scratches, one being appx. 8" long! They brought us a new bed but within a couple weeks the post broke off! When brought to the attention of Mary, the owner, she said I would have to bring in the whole footboard myself. When asked why they couldn't just bring a replacement, she said that she wouldn't do it because she would have to pay for it instead of being able to show the vendor, yada yada.. After asking her, "is this the way you always do business?", she said, "obviously, you've never been in the furniture business", and a lot of other rude blather, then she hung up on me!! I will NEVER even consider buying any of their cheap furniture again!! I can not believe the utter rudeness and unprofessionalism.. incredible!!
Posted: 6/16/2007 • Last edited: 1/02/2008 • Link to this review