Wow...very wary of this company at outset due to all the negative reviews, so much so that I had another plumber visit after my home warranty company sent DNB. His diagnosis was identical and pricing higher. I must admit that I am a true fan now that I've had DNB in my home. Their representative plumbers were all very experienced and courteous and worked with me to fix my "out of code" problems in a manner that was affordable, HOA -friendly and esthetically pleasing. Val (office) was very candid and knowledgeable. I would unequivocally recommend DNB to anyone needing a plumber. Thanks Robert, Giovanni and Juan. Nice work.
Posted: 5/10/2012 • Link to this review
Scheduled a new disposal install;showed up w/o disposal, had to go to Home Depot to buy;incorrect install causing leak Unable to clear drain line clog(claimed roots blocking line), had to have a second plumber come to clear...guess what, no roots!
Posted: 4/26/2011 • Link to this review
I found the 3 techs that have visited my home in the last 3 years to be very professional and extremely good. They arrived promptly and repaired my plumbing issues. This company has been in business for 21 years and I am pleased to see that they are still keep their cost low for customers.
Posted: 12/26/2010 • Link to this review
They are extremely lacking in the customer serving department and are unorganized. The women in the office are very rude and not helpful. I needed a new hot water heater. After 4 techs and 2 different diagnoses, I finally had a "new" hot water heater at my house - only it didn't work. They had to take it back and bring out another one. In addition, being in Conroe, I had to have a permit from the city to have a hot water heater installed. They charged me $125 for a $31 permit and they would not allow me to go to the court house to get the permit in order to save money. I would not recommend this company.
Posted: 11/09/2010 • Last edited: 12/26/2010 • Link to this review