Owner of D'Tails Pet Grooming! Hi this is Kayri and I just want to assure you as the owner of this business that I have you and your pet's best interest at heart. PLEASE be aware that grooming can be stressful for your pet! D'Tails Pet Grooming LLP takes the utmost care and uses pet friendly grooming techniques and products to ensure the safety and well being of your pet. If you are unhappy with the service you received, please tell us of your concerns and we will do our best to make it right. We look forward to serving you and your pets in the future.
Posted: 11/16/2011 • Link to this review
D'Tails failed to do what we paid them for, added insult to injury by threatening us, costing an unnecessary vet bill, plus considerable emotional stress, time and gasoline. We took our Shih Tzu "Jazz" to D'Tails because the fur around his butt was matted. After making three trips they were finally "done." When we picked him up they said "this dog has really bad eye infections, infections in both ears, and a serious anal problem. We are required by Idaho state law to report you to the Humane Society immediately." She offered to give us until Friday to have a vet call and tell them we took care of Jazz's "problems." They didn't trim his face because he was too "out of control" and said they'd finish if we brought him in sedated. Scared for our dog's health, we took Jazz to the vet that afternoon. Our vet checked him out and said "there's absolutely nothing wrong with this dog aside from a little irritation around his butt" due to his fur being matted around it. He proceeded to trim the fur around Jazz's butt, then trimmed his nails and dew claws, which should have all been done by D'Tails. Our vet said these groomers did a terrible job of grooming and expressed confusion and irritation over their Humane Society threat. Jazz was well behaved for the vet, who said any properly trained groomer would have had no problem. We later called the Idaho Humane Society and they said there is no law in Idaho requiring groomers to report abuse, neglect, or medical conditions.
Posted: 5/18/2010 • Link to this review