I dropped my phone in the water. It worked when I pulled it out and shut down immediately. I'm the second one in my family to do this. I dried it and took it straight to Dr. Cellular. He took the phone apart before the water could cause perminent damage....YES it works. Their service is fast, friendly and very resonably priced. He reminded me next time to take the battery out, do not try to turn it back on and do not attempt to charge it. Hope this helps! Thank you, AGAIN, Dr. Cellular for saving our family the expense of a new phone!!!!
Posted: 2/02/2012 • Link to this review
Extremely knowledgeable and patient! I was referred to them by T-Mobile at the Arrowhead store to unlock a phone that I liked from a previous carrier. Not only did he unlock it, he helped me transfer sim cards and san disks between phones. I was even told if I had any problems to come back and they would help me more. Very reasonably priced. Let's see $25.00 fee or $500.00 for new phone...and done in less than an hour. I would highly recommend them to anyone!!
Posted: 7/25/2011 • Link to this review
I had a great experience at this store. T-Mobile in the arrowhead mall sent me there to get my phone repaired since I'm not due an upgrade. The guy was thoughtful and patient. He did have to order my part and it took a couple days but it was worth it as it looks brand new.
Posted: 6/01/2011 • Link to this review
Save your money! Horrible customer service and RUDE! ABSOLUTELY no refunds, returns or warranty on any work they perform. Out of this world high prices. They tell everyone that there phone is water damaged before they even examine it. You can buy the parts for your own phone cheaper online and follow instructions. DON'T waste your money or time. They couldn't even put phone phone back together.
Posted: 12/10/2009 • Last edited: 3/17/2010 • Link to this review