D.W. Caldwell installed my roof June 2008, noticed a leak near skylight 2 weeks ago, they have yet to return any of my 4 calls. Independent inspection by another roofer showed improper installation of skylight flashing. Filed complaint with BBB today. Edit (2013/09/05): D.W. Caldwell finally agreed to pay 3rd party roofer to fix misinstallation of flashing. Closed BBB complaint. Am still annoyed at the sheer effort it took to actually speak to someone at the company, but as long as the problem was corrected I'm happy.
Posted: 6/20/2013 • Last edited: 9/05/2013 • Link to this review
Workers arrived & started on job without any introduction or notice they were here. When it was pointed out that they were installing some the components incorrectly they tried to justify it by saying it did not matter despite the fact this would void the manufacturer's warranty. Landscape lighting was damaged. Cleanup was exceptionally poor. No follow up to see if job was done correctly or satisfactorily. I was there only for their convenience.
Posted: 6/28/2010 • Link to this review
I spoke with this homeowner personally a couple of times, the install issue was addressed promptly and followed up on. As to the other issues I do not recall if they were even brought to our attention, if they had we would have responded. We appreciate our customers and strive to meet their expectations. Debra Caldwell
I received 3 roofing quotes from different companies and by far D.W. Caldwell was the most easy to understand. The estimator took time to explain in great details my insurance quote in relation to the estimate provided. The Project Manager made sure that I was communicated of the project progress. The workers always arrived on time and there was always someone there who spoke English. Thanks so much, The Landas / Dallas GA
Posted: 4/01/2010 • Link to this review
DW Caldwell did a superb job replacing my old roof. The salesperson was professional and carefully explained how the work will be done. The work was started and completed on time. Two years later, I've had no issues and the roof still looks great.
Posted: 3/20/2010 • Link to this review
The company is very professional and its employees very nice and knowledgeable. The quality of their work is exceptional. The roof looks great, the surrounding area was well cleaned up and the follow up passed expectations.
Posted: 3/16/2010 • Link to this review
A job well done from start to finish. This is a company where the warranty means something. I had a minor leak on a 13 year old roof under warranty at the time and reported it to them and they had someone out within two days to make the repair.When I needed a new roof on my home they were the first that I called because I knew thay stood behind their work and did a wonderful job. James Williams
Posted: 3/16/2010 • Link to this review
This is an excellent company. Work was performed as specified and in a professional manner. Workers and other staff were courteous and went above and beyond the call of duty. We were very satisfied and would recommend D.W.Caldwell to everyone. Our roof is beautiful and we have received many compliments on it. Thank you for a wonderful job.
Posted: 3/02/2010 • Last edited: 3/05/2010 • Link to this review
After collecting four quotes, I decided on Dw Caldwell due to professionalism, BBB rating, and other recommendations here. I was not disappointed in the least bit. The whole team communicated plans quickly/accurately. John (foreman) showed up exactly on time and delivered more than I expected in quality of work. I am the type to ask lots of questions and he was patient with me throughout the entire installation, which included many repairs due to water damage. HIGHLY recommend!!!
Posted: 1/28/2010 • Link to this review
After the recent flood here in GA I found myself in need of a new roof. I found DW Caldwell through the BBU. Their estimate came within $20 of what the insurance allowed and they had the job completed within a day. No hassle, nothing to clean up, just a new pretty roof. Renee' Machado
Posted: 10/28/2009 • Link to this review
I had Findlay Roofing repair my roof in May 2009. It has had recurring leaking problems since. I Call DW Caldwell Roofing who came out the next day, looked at the bigger picture and realized the leak was coming down through the siding into my garage. John from Alpharetta repaired it with his own caulking and didn't charge me a dime. Now that is service. I got Caldwell's phone # from A Approved Roofing who I called to come out but he told me my repair was too small for him to look at. He was on the BBB website and so is Caldwell. I'm very impressed and will refer these guys out. I will also use them again if I need a reliable, honest, quality roofing contractor who is most concerned about the customer and not always about lining their own pockets. Job well done!!!!!!!! Michelle Lanetz
Posted: 10/15/2009 • Link to this review
Caldwell Roofing has done another excellent job. This is the 3rd. time they have done roofing for us. Jon did an excellent job of estimating the costs, etc. & came by several times to check on their progress & after the job was completed. We would gladly recommend them to our friends. Louis Mixon
Posted: 7/23/2009 • Link to this review