I was very disappointed with my upstairs carpet once installed. Though it didn't have a cheap price, it was so flat & hard, no nothing to it at all, it feels cheap. It feels like I'm walking on an industrial floor. The owner refused to return my numerous calls and they wouldn't even send anyone out to look at it. I'll never do business with them again.
Posted: 9/12/2009 • Link to this review
I'm sorry that you weren't happy with the carpet that you chose. At our initial appointment I did bring several samples however you chose one that you said fit in your budget. Unfortunately, it is a grade lower than the carpet we installed in your bedroom. We did install exactly the carpet that you chose. I'm not sure what we can do from here. Again, I am very sorry that you are disappointed.
They were very helpful, sent us several samples to consider after our consultation and the crew that installed the carpet was not only fast, but did a great job and cleaned up after themselves so that you couldn't even tell they had been there! Very satisfied!!!
Posted: 11/30/2007 • Last edited: 1/02/2008 • Link to this review
Thank you so much for appreciating our hard work. We strive to make our customers happy. I am so thankful for the all of your kind words.
You were so great to work with. I am so glad you were happy with the job we did. Customer satisfaction is our first priority. Thank you so much.