I was initially very excited to work with Darla Christoph. The fabrics I picked out matched the two rooms I was decorating perfectly. I met with the owner, picked everything out, and placed a sizable four-figure order with them looking forward to the installation. On the installation day, I was crushed. The fabric they brought for the items in the kids room was correct, but reeked of cigarette smoke. My children have allergies and asthma, so I was very worried. The items they brought for my other room did not match at all, as I had intended when I carefully picked out matching solids and patterns at order time. When I stopped in to the store to detail what had happened and ask the owner to rectify the situation, she was completely unprofessional and displayed a complete lack of concern for my issues. She said, "It's not like I can stop people from smoking!" After I pushed back and insisted that the items be cleaned and fixed to match what I ordered, she became irritable and obstinate. I left the store with no resolution, and subsequent attempts to contact her left me referred to her partner, who also never answered the phone. Bottom line: If you smoke and are flexible on the designs that you receive, maybe they are a fit. If you want things done right, a quality product delivered as you expect, and a company to stand behind their work, definitely look elsewhere.
Posted: 1/04/2009 • Link to this review