I used this company once before a few years ago and was very happy with the service. However, using them a 2nd time 3 years later was not the same experience. The person answering the phone and making appointments did not know what she was doing. Twice when she said she would call me back with info she didn't. I had to call back. I called the day before to confirm & she said she'd have to check and call me back first thing the next morning. I thought something was up at this point. I didn't get a call the next morning so I called her. She said she had no record of the appt. I spoke to this woman every single time. She said she didn't call back because she had no clue as to what had happened. The owner would not come to the phone. They could get the work done "possibly" on the following week. I had already waited a week. I felt like I was being jerked around. This was a decent sized job at $660. I guess they have so much work they can lose jobs.
Posted: 6/06/2015 • Link to this review