Going through Atlanta for a race and stopped by to visit friends. Came out of the house to find the neighborhood kids playing and stuck sticks into my derailleurs and messed up the shifting (I guess "Guns of Navarone" was a recent showing on TNT). Took it to DB on the suggestion of several triathletes in the area. They were a bit backed up, but the Manager said they would try to fit it in in time for me to pick up for the race. Kudos to Mark. Stayed a little late on Friday in order to get me done and on the road. Everything worked great and not only were they as friendly as reported, but very cheap compared to where I'm from. And they didn't charge me extra to get me taken care of (Thanks goes to "Paul" and "David"). I'll make plans to bring my bike back to Atlanta with me in the future, and schedule my tune-up (early spring, of course) while I'm there! Great job, guys!
Posted: 4/21/2015 • Link to this review
I took our two mountain bikes into this shop for tune ups and the replacement of rusty cables. The were friendly when we checked in. We went over the scope of the work, I showed them our Groupon print-out, and they were cool about it. They said it would take about a week. One week later, right on time, we were called to pick up our bikes. From what I could tell, they maybe sprayed WD40 on my bike. They did NOTHING close to a tune up. There was even crud still caked on the gears from my last ride. The rust I asked them to try and scrape off wasn't touched. The cables I asked them to replace? Not done. A young guy with glasses who worked there shrugged and told me that my bike's cables weren't on the work order, just my wife's. Then he just stared at me, obviously praying I would leave. Maybe it was the Groupon, or maybe they're just lazy focks. I was not happy with the work, or the service. Decatur Bikes is lame. Take your business elsewhere.
Posted: 5/19/2012 • Link to this review
I went to Decatur Bikes to purchase my first road bike in a very long time at the recommendation of several people. I had been riding my hybrid bike for several years but was training for longer distances and ready to transition to a road bike. Mike was so helpful in showing me and educating me to the different types of road bikes, and together we determined the right bike for me. They didn't have a comparable bike in the store for me to test ride, but an order was placed and the bike was assembled and ready for me to ride in less than a week. I came in for a professional fitting by Dave (bike fit certified)and was in the store for 2 hours working with him and his wife Tammy to make sure that the bike was perfect for me and that all my questions were answered. I cannot say enough about the personalized attention that I received and the knowledge that everyone in the store has. They are genuinely passionate about the sport (triathlons too) and want nothing more than to make their customers feel good about their purchase. I love the fact that they are a smaller bike shop and they even offer free lifetime maintenance and tune-ups on a bike that you purchase from there. Not sure you can get that anywhere else. I would highly recommend anyone to check this little shop out.
Posted: 2/20/2012 • Link to this review