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Faced with a lock-out, I called Decatur Lock and Key Shop today (Saturday noon). They were at my house within 15 minutes, and had my lock opened in 15 seconds! The person who arrived was extremely... courteous and professional. The person who answered the phone was less so (only slightly). I hopefully won't make this kind of absent-minded 75 buck mistake again, but I most certainly would use this company again without hesitation.VIEW MORE »VIEW LESS »
I called Decatur Lock & Key on a Saturday afternoon after my two-year old daughter had accidentally locked herself in her bedroom. The technician was at our house within ten minutes and immediately... fixed the lock. He gave us prompt, professional service at a reasonable price.VIEW MORE »VIEW LESS »
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Faced with a lock-out, I called Decatur Lock and Key Shop today (Saturday noon). They were at my house within 15 minutes, and had my lock opened in 15 seconds! The person who arrived was extremely courteous and professional. The person who answered the phone was less so (only slightly). I hopefully won't make this kind of absent-minded 75 buck mistake again, but I most certainly would use this company again without hesitation.
I called Decatur Lock & Key on a Saturday afternoon after my two-year old daughter had accidentally locked herself in her bedroom. The technician was at our house within ten minutes and immediately fixed the lock. He gave us prompt, professional service at a reasonable price.
I called Decatur Lock & Key Thursday afternoon to re-key my house next day; they scheduled me for a 9am appt on Friday, called before they arrived and showed up on time. The key man was professional and courtesy and the price was reasonable. I recommend them to anyone looking for a locksmith.
Our business needed a damaged door handle replaced and a dead bolt installed. Called on Monday morning and said they could be out on Tuesday to do the job. They never showed up or called. This is the second instance of where I had called them for service and they didn't show up. Maybe the job was too small. Nonetheless, we will use another company if we need door/locks replaced the next time.
I am not sure how this could have happened twice as this individual claims , but I would have asked for the owner to find out why this happened the first time. I am very sorry if we actually did this two times, but there are some immitation companies out there that say they are Decatur Locksmith , Which is not Decatur Lock And Key Shop. I would like to resolve this problem with the individual that wrote this review , you can call me At 770-652-8323 Carl Hinson CEO
My husband and I just moved into a new home in Decatur and had horrible locks installed by the builder. Decatur Lock and Key came out to look at our place and made recommendations regarding our new locks. They were responsive to our questions and offered prompt courteous service. Would definitely use them again!!
I was locked out of my house and it was late. I was informed they could meet me, but they were on another job and didn't know how long it would be. Being late at night, I went with anohter company who could meet me right away, but Decatur Lock and Key Shop Inc was about $35 less.
I am sorry we could not give this individual an exact time.At night we only have one service man on call. We try to service every one in a timely manor, but sometimes you get tied up with another customer and can not respond as quickly as everyone needs their work done. We accept calls as they come in and service as best as possible.
I have had two houses re-keyed using Decatur lock and key (2003 & 2006), both times the service was prompt (next day one time) and pricing was resonable. I also called to ask a question and they were able to help me over the phone.
Picked this company at random & they have been great so far. Re-keyed my whole house for a very reasonable price & had it done within 24 hours of my call. Also, I called them about a completely separate minor doorknob problem recently & they simply gave me the advice over the phone of how to fix it myself. Highly recommended.
would not recommend this company
I am not sure why this was posted about Decatur Lock And Key ,but this person has given 2 reviews and both were bad. . If you check the reputable companies in town (ie) Down's Safe & Lock, Acme Safe & Lock , Armour lock & Safe ,And any one that has a store front, our pricing is reasonable . As for our being responsive ,we handle 100% of all non emergency calls with in 24 hours.With many of these getting same day service.
The folks at Decatur Lock & Key Shop are professional, courteous, arrived on time, completed the work quickly, and did an excellent job. Their price for re-keying my locks was less than half of their competitors, and they were able to fit me in with only a day’s notice. Highly recommended!
This place seems to always have a replacement for my keys, even the strange ones that no one else has or cares to bother with.