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Defensive Driving School

(425) 999-3059 driving-school.com

13219 NE 20th Street Suite 206Bellevue, WA 98005 map it »

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Business overview

Reviews

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Questionable business practices, 9/18/2013

We tried signing up for classes at the Redmond location. There are vague options about scheduling on the website (morning, afternoon, evening). When we got a call back, they mentioned they have 3... appointments available next week, followed by a few more appointments (out of the 10 in the package) one and a half months away! They were also very inflexible with scheduling hours. That kind of schedule was unacceptable for our timeframe; when we asked for a cancellation, they mentioned we will be charged $45 (!?). Buyer beware...Note: no actual classes were taken, so this review is about their unprofessional business practices, we can't comment on the actual quality of the teaching experience. RESPONSE FROM Defensive Driving School: Dear Tudor, we regret that we were not able to meet your scheduling expectations. While we do have multiple openings, the evening spots that were seeking are in high demand. We did give you a refund of your tuition minus the $35 application fee that was disclosed prior to enrolling. The reason for the fee is to cover the credit card fees and administrative time.

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Very knowledgeable instructors., 9/10/2013

I really appreciated the fact that parents were encouraged to drive along. The thoroughness of what they were teaching was excellent and their sense of humor made it more of a fun experience,... especially for teenagers. It's a bonus refresher course for parents as well. I actually spoke to one of the instructors about that with the sort of humor I mentioned he said, "Well maybe we should be charging you too!"

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Displaying 1-15 of 30

Reviews

by Tudor M at Customer Lobby

Questionable business practices

We tried signing up for classes at the Redmond location. There are vague options about scheduling on the website (morning, afternoon, evening). When we got a call back, they mentioned they have 3 appointments available next week, followed by a few more appointments (out of the 10 in the package) one and a half months away! They were also very inflexible with scheduling hours. That kind of schedule was unacceptable for our timeframe; when we asked for a cancellation, they mentioned we will be charged $45 (!?). Buyer beware...Note: no actual classes were taken, so this review is about their unprofessional business practices, we can't comment on the actual quality of the teaching experience. RESPONSE FROM Defensive Driving School: Dear Tudor, we regret that we were not able to meet your scheduling expectations. While we do have multiple openings, the evening spots that were seeking are in high demand. We did give you a refund of your tuition minus the $35 application fee that was disclosed prior to enrolling. The reason for the fee is to cover the credit card fees and administrative time.

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by Terri A at Customer Lobby

Very knowledgeable instructors.

I really appreciated the fact that parents were encouraged to drive along. The thoroughness of what they were teaching was excellent and their sense of humor made it more of a fun experience, especially for teenagers. It's a bonus refresher course for parents as well. I actually spoke to one of the instructors about that with the sort of humor I mentioned he said, "Well maybe we should be charging you too!"

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by Belen T at Customer Lobby

recommended driving school for foriegners

I passed my driving test Sept 03,2013.It was nerve rocking experience but it turned out really well.Thanks for my instructor Michelle Feil who help me to navigate the road.traffic,laws,lanes etc.Recommended to all the foreigners who just arrived in America.I am a Filipino,live in the states for almost three years now. It takes me four months to get my license but its all worth it.Most of the driving instructor are very professional,long patience,they really focus with their students.My husband passed his driving test with Matt Lee.Defensive driving school is a part of our lives.thanks in a million.

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by Janet V at Customer Lobby

Good School

First off I'm an adult student who completed the Defensive Driving course, (5) lessons as well as my driving test. I completed 5 lessons with a female instructor. She was somewhat intimidating at first. The positive thing was that she helped me become more confident in driving. She was strict which really enforced the need to check, stop fully etc. The negative part was we did not do much parking practice.The drive test was great. My examiner Bill made me feel most comfortable right when he greeted me. He gave extremely clear instructions on the road and was calm.

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by Jim H at Customer Lobby

limited driving experience

Given the plethora of 2 star reviews on other sites, I can only assume most of these 5 star reviews are fake. The classes are very good, but there is hardly any time behind the wheel of a car; the drives they do have are scheduled so far apart that it ends up being the parents who teach the driving, and driving lessons are cancelled routinely with little or no notice. Terrible customer service, understaffed instructors, and no effort to improve services. RESPONSE FROM Defensive Driving School: Hi Jim, I'm sorry that we did not meet your expectations. Please call me (ask for J.C.) and I can look into your situation and see why any of the appointments were changed as well as see if we can make your situation right. Teen courses in the state require 6 hours of behind the wheel driving while the parents are required to give 50 hours of driving. In other words the driving they get with us is meant to supplement the teaching that the parents are providing.

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by Utku B at Customer Lobby

Rude Examiner

I am a 26 years old Phd. candidate in engineering. I took the test in Bellevue location. The examiner, Carol, was absolutely impolite from the beginning to the end. Her attitude made me nervous and I made some mistakes in the test. She was frustrated when I did not understand one of her commands. I am fine with failing the test, but it is difficult to perform while your examiner is not responsive and impolite.The car that they provided was really nice, but that is the only thing I can say good about my experience. RESPONSE FROM Defensive Driving School: Utku, we regret that you were not satisfied with your 1st experience taking your test. I will follow up with your examiner about your feedback. I see that you have signed up for another test with us and we are grateful that you are giving us another opportunity.

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by Minmei C at Customer Lobby

Execellent Instructor

My instructor is execellent!

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by Yuan W at Customer Lobby

Nice and helpful

I was an adult student of Defensive Driving School. I learned great driving technique and the knowledge. The people I worked with were friendly and helpful. My driving teacher was so nice and thoughtful. I would recommend them to others.

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by Abril B at Customer Lobby

Overall my experience at Defensive Driving School was really fun! My instructor German Yuen was really good! He is an amazing instructor! He is very patient and is very organized! He was always on...

Overall my experience at Defensive Driving School was really fun! My instructor German Yuen was really good! He is an amazing instructor! He is very patient and is very organized! He was always on time for my drives! He taught me so much, and he helped me improve in my driving! He went step by step on the mistakes I would make, and he would help me go over them! I defenetly would recommend Defensive!

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by Johnathan B at Customer Lobby

interesting and informative

Mr Kim made the class fun. Very informative.

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by Martin I at Customer Lobby

Overall, they were good.

They were cheaper than everything else up here in Washington. They got me in and out quickly.

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by Pawan P at Customer Lobby

Good

Defensive Driving School was very good in helping me learn to drive.

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by Inneke A at Customer Lobby

Excellent

I recommend to take driving lessons in Defensive Driving School. I liked my instructor. He is so patient and very nice. His name is Mr German. Thank you for teaching me to drive. I got my license now.

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by Alfredo U at Customer Lobby

Made me a confident driver

Defensive Driving School does a great job, they make good points to us and show us how to improve. They are so nice and they make you feel good and confident in what you are doing. Totally worth the money. I took 2 classes and they were great.

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by Raghu V at Customer Lobby

Amazing experience ! I would definitely recommend "Defensive Driving School" for Adult and Teen drivers.

Isaac Kim , is an excellent trainer. His teaching methods are awesome that he shows greater maturity while explaining mistakes committed by the student. He treats the students with great respect and we nevr feel let down. I would recommend to drive with Isaac , if anyone would want to book your sessions in Defensive Driving.

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