Defining Moments Hair Salon is a little jewel on Bainbridge Island, Washington servicing customers from Seattle to Portland and surrounding communities.
Our stylists are highly trained professionals who are passionate about their craft, and who care about the individuals who rely on them for their hair care needs.
At Defining Moments Hair Salon you will find that our focus is a bit different from what our culture has come to expect from hair salons. Its all about you! We.. take pride in offering a calm, peaceful respite where quality, integrity, detail, customer service and customer satisfaction is the norm. We believe in focusing on the individual, listening to the customers concerns, and providing tailored solutions to the customers needs. Defining Moments Hair Salon was built for you, and you are our focus.
We want your time with us to be a Defining Moment in your life.
I had a very bad experience with this salon. Jason did not do my hair but one of his stylists did and they did so four times trying to get it right. I had a consultation so they saw what condition my hair was in which they said was good. All I asked for was the roots touched up and an all over run through of my existing red. Afterwards, my roots were a very noticeable hotter red than the rest of my hair and the stylists was the one who mentioned it first and so they did it again. It was improved but still noticeably unmatched. The third time it turned out dark brown when it's normally a light auburn. After paying $190 for this service which included a tip, my hair was not even close to what I asked for. I went in a fourth time to have it highlighted and it turned out a grayish brown that was very unflattering. The fourth time they asked me to pay another $55. I did so only because it needed to be done before an important event. I've had my hair colored many shades for 20 years with many stylists and never had any problems. Jason also made a very unprofessional and snide comment, blatantly in my presence, to the stylist regarding me. The entire experience was quite snooty and they wouldn't admit they couldn't get it right. They used the same excuses that Jason mentioned in his post. I have seen the good work they do on friends, but the way I was treated was very unprofessional and my hair was ruined.
Posted: 10/20/2009 • Last edited: 10/21/2009 • Link to this review
Crazy is as crazy does...Using the web to unnecessarily slander a business (and a person who was not even involved in your service) is crazy, especially when you would rather hit the web with your rant rather than speaking to people in a mature, adultlike fashion. We are grateful at Defining Moments for all our non-crazy friends in hair.
Jason has been cutting and coloring my hair for about six months, and I have nothing but very high praise for him. My hair has never looked better, and I have not had as many compliments since I turned 50 (I'm now in my 60's). Thank you, Jason!
Posted: 10/09/2008 • Last edited: 10/11/2008 • Link to this review
I am a chicken when it comes to changes in my hair. Jason did a exceptional job with my hair and I love it. I tell everyone how relaxing it is to go there and the shampoo is worth every minute being there. I left there feeling great. He is also great to talk to so I would and do tell everyone to visit Defining Moments. It sounds like the person who had the bad experience would not have been pleased with anything Jason did. It is her loss.
Posted: 10/09/2008 • Link to this review
Jason's salon is a wonderful place to go for a mini retreat. You are graced at the door and pampered the whole time you are there. It is a peaceful escape from the world and his focus is on you. You need not look any further for the perfect hairstylist...just call Jason and his knowledge will speak for itself.
Jason is an artist with hair. He treats me with respect and attention. One of my pet peeves is to have stylists talking to each other over my head, and that never happens at his salon. The attention is always on the customer. Gorgeous new salon with all the newest products.
Jason is a color genius. My hair was a mess and he not only straightened out the color disaster it had become but he styled and cut it beautifully. We are so fortunate to have a talent like Jason come to our Island to open his gorgeous, peaceful salon. Thank you Jason!
Posted: 10/08/2008 • Last edited: 1/26/2009 • Link to this review
customer service is #1 priority here & it's obvious the second you walk in the salon. jason listens to your hair needs & executes them flawlessly. i walked out of that salon honestly feeling like it was all about me.. i felt taken care of & in good hands. he offers constructive feedback & advice. and he even willingly listened to my woes on life at the time. i sincerely hope he sticks around this area for a while b.c i finally found someone who can give me a quality haircut & serious customer service. and the chocolate, scalp massage & products are all incredible too!! :)
I booked an appointment with the owner of this salon to get a full head of blond highlights. I went in with very healthy blonde hair. My appointment was at 4:30 p.m. and I left at 11:00 p.m.!!!! Hw turned my hair orange, then he said he could fix it and proceeded to paint bleach all over my hair turning it bright orange and white!!! He then put a toner on it and turned all of the white bits purple! I was very upset. He then said he knew what to do and added more bleach and some lowlights. After seven hours my hair started breaking and I left with black and white stripes with an orange base which was not even. I was so humiliated!!!! I have never experienced anything like this before and I can truly say that this was the worst experience I have ever experienced in a salon. As I was leaving he said he was very sorry and gave me two bottles of deep conditioner and also said he understood if I never went back to his salon. I am left with hair that is in very bad condition and is completely broken. I will never go back to this salon!!!!!
Posted: 10/01/2008 • Last edited: 10/09/2008 • Link to this review
It must be pointed out that this person is just one unhappy customer out of hundreds of loyal clients that value the level of service they receive at Defining Moments Hair Salon. While it is unfortunate that this person had an unhappy experience, It should be noted that she had unrealistic expectations considering the type of hair she has. In his years of experience, the Owner has never had hair to react the way this person's did. Which leads the owner to believe that this person probably misled said owner concerning past color treatments and or medications that this person might be taking which could adversely affect the receiving of hair color. The Owner did everything possible to help and please this person.
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