Was refered by a co-worker that bought a car from them. They actually didn't have the exact vehicle I wanted in stock. I asked if they can get me a late model GX470 and he showed me all the available ones on the market including ones other dealers had. Even made the effort to call one of his competitors just to help me out. He ended up finding one out of state and I had the vehicle within a week. The car came in and looked like new, got me a wholesale price on tires and had me preapproved on my loan. I was in and out quickly and am super happy with my new car!
Posted: 9/16/2011 • Link to this review
My old car finally got worn out, so I needed a new car. I was looking for a BMW X3 and I had 4 different places on my list to visit. Definitive Motors was the 2nd stop and let me tell you...All the dealers were pushy and hounding me after I left their lots. These guys were the only place that let me look at the car without someone breathing dowm my throat. I appreciated Steve's approach of educating me instead of high pressure selling me. After shopping around I really liked these guys the most and they had the best price and the nicest car.
Posted: 8/22/2011 • Link to this review
Its refreshing to go to a car dealership that cares for your business before and after the sale. I bought a 335i Convertible and needed to do a couple things after I bought it. I brought it to them 3 weeks later, they gave me a loaner car and delivered everything that was promised. It shows they pride themselves in honesty and quality. Highly recommend.
Posted: 7/09/2011 • Link to this review
Professional staff, no pressure atmosphere, and they had a great selection of BMW's and Mercedes. I ended up buying a Infiniti from them and so far love it! All their cars were very nice and inspected through their service shop LBR auto repair. They offered lower financing rates than any of their competitors. I would defiantly go back again :)
Posted: 6/25/2011 • Link to this review
After my car was totaled I needed a great deal on a car and fast. These guys were awesome, got all the cars I wanted to test drive lined up and ready. Once I decided on a vehicle the purchasing process was super fast and easy. If there is one thing that makes me nuts is having to spend hours and hours at a dealer to finally wear them down to a good deal. There is none of that at this shop
Posted: 5/06/2011 • Link to this review
I was looking to buy a 2009 Mercedes SL500. And expensive car to say the least! I asked Joe if it had been in any accidents he said no. I asked if there had ever been any paint work? he said no. we agreed a price and told him I was going to do some background checks and do a mechanical check. And gave him a $1000 deposit to hold the car. I found out out that the car was totalled and rebuilt. The liars knew that obviously. When i told him the deal was off and return my deposit, they said NO !! Now by law they cant do that and Ill get my deposit back, but they are liars and crooks make no mistake.These guys are as shady as it comes.
Posted: 3/29/2011 • Link to this review
My wife and I were interested in a couple of BMW 535XI at Definitive Motors. One was a sedan and the other one was a station wagon. The salesman was kind enough to let us test-drive the vehicles as my wife and I were debating between the wagon and the sedan. I asked if the vehicles had been in any accident, they denied, saying the vehicles were clean and that they do not sell accidented vehicles. The carfax was clean and we were to come back the next day to purchase the wagon, but my son in-law who works for Bellevue Honda insisted we get a history report from Autocheck which supposedly has more history details than carfax. To cut a long story short, what we discovered was mind buggling: According to Autocheck report, both the sedan and the wagon that we had test-driven had been badly damaged in multiple accidents and was announced as frame damaged and unibody damaged vehicles. Now, why would definitive motors knowingly purchase accidented vehicles to sell to the public?. I am preparing to lodge a complain with the attorney general's office because the owners of definitive motors simply undermines th safety of the public by engaging in such dubious and fraudulent activities. So I beg you the public to stay away from this dealership, and do not depend on carfax only when buying a vehicle. In case you are wondering, the last six of the vin or identification numbers of the vehicles are X01113 (the station wagon) and W55900 (the sedan). STAY AWAY PLEASE, THIS IS DANGEROUS.
Posted: 11/23/2010 • Link to this review
I recently graduated from college and needed to upgrade from my car. I fould several X3's and set out to buy a car. After traveling to several other dealers, I was delighted when I was treated like a real person and they made every effort to make me feel assured of my purchase, arranging my financing and taking my old car off my hands. It made me feel better when I found out the salesman was not on commission. I would recommend this dealer to anyone looking for a great deal and great service.
Posted: 11/02/2010 • Link to this review
Dear Michael, If you have a question about our business methods, then ask before you accuse. We put our vehicles on sale all the time with expiration dates or weekend internet specials. We always honor our advertised price, The prices on the windows are our list prices, and we always disclose our online prices when customers are on the lot. If the prices fluctuate due to sales beginning or ending that is not a crime. Its just a way of marketing merchandise, which is what Big Box retail does. Let me give you an example: When you go to Best Buy and they put items on sale with an expiration date & then the item goes back to regular price when the sale is over. Or Dell adversting specials on computers for a limited time offer. Do you accuse them for being a bunch of crooks? I don't think so... Look, the fact of the matter is, A car buyer can make his experience a good one or a bad one, but don't always blame the dealer for being the bad guy, because the customer, such as yourself already had a preconceived notion prior to even arriving at our store that we are a "shady dealerhip" as you call us. FYI..touching up cars and fixing minor blemishes is part of the business, We don't sell cars with blemishes, because we take pride in our inventory. Think about how many scratches or dings are on your car right now. How do you think those companies, such as touch up guys & Bodyshops stay in business if it never happens, right? Good luck to you! Fred Chulsky Owner
Posted: 6/06/2009 • Last edited: 11/02/2010 • Link to this review
A horrible and shady dealership. They consistently advertise their prices online and then when you call about them -- or go in their dealership -- they state that the price is different. I had that problem with them and then I heard Joe, a rude and disagreeable sales associate, lie to three individuals who thought the price was different then what he was trying to tell them it was. Prospective customers would call him and time and time again I would hear him say, "Oh..we don't advertise on Craigslist so that can't be our ad" or "The price has changed since then" or "That was a weekend special." Complete crock. They do advertise on Craigslist and other websites. Then, when people start complaining they cave in and say, "Ok, we'll honor that price," and suddenly you feel like you're winning in the negotiation when really all that has happened is you've gotten the price back to where it was initially advertised. Later on in the negotiations they state, "Oh..but we lowered the price already for you." Very, very shady. I also saw a car maintenance man painting on what appeared to be touch-up paint to cover a huge fresh scratch on the left fender of a Porshe Carrera. Not exactly the type of haphazard care I would want to be taken on my car. Don't trust me, do business with them at your own risk.
Posted: 4/07/2009 • Last edited: 11/02/2010 • Link to this review