Was refered by a co-worker that bought a car from them. They actually didn't have the exact vehicle I wanted in stock. I asked if they can get me a late model GX470 and he showed me all the available... ones on the market including ones other dealers had. Even made the effort to call one of his competitors just to help me out. He ended up finding one out of state and I had the vehicle within a week. The car came in and looked like new, got me a wholesale price on tires and had me preapproved on my loan. I was in and out quickly and am super happy with my new car!VIEW MORE »VIEW LESS »
My old car finally got worn out, so I needed a new car. I was looking for a BMW X3 and I had 4 different places on my list to visit. Definitive Motors was the 2nd stop and let me tell you...All the... dealers were pushy and hounding me after I left their lots. These guys were the only place that let me look at the car without someone breathing dowm my throat. I appreciated Steve's approach of educating me instead of high pressure selling me. After shopping around I really liked these guys the most and they had the best price and the nicest car.VIEW MORE »VIEW LESS »
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Posted on Citysearch on: 5/26/2012
Just bought a Lexus IS250 and love it! The car was clean, Trent was friendly and knowledgable. TJ handled my financing and it went was very low key. Overall, I got the car I wanted for a great price and the staff was very professional.
Posted on Citysearch on: 2/16/2012
Recently, I purchased a car from your establishment so, I felt I had to send this letter regarding the service I received from TJ Frost.So, many times you hear the negative aspects of dealing with a car salesperson. So, I wanted to send a positive letter. I just want you to know that I was very impressed with TJ, he was professional, polite, keep me updated on his call to the bank, not once did I feel intimated. I felt very comfortable with the transaction.I wish there were more sales people like TJ. It would make the process less stressful. I am One Happy and satisfied customer!
Posted on Citysearch on: 11/17/2011
By the way Juliette is very happy with the car, and the fantastic deal you gave her. I also have to mention, she was extremely impressed with your straight-forward honesty and helpful attitude with no high pressure sales tactics, she didn't expect that. Of all the dealerships we stopped by to check out cars she was most satisfied and comfortable with the way you and your team helped her. I know from personal experience, when my sister was shopping for a car. I mentioned and described the FX-35 to her a couple weeks before she even saw it. Even though she still shopped around and test-drove other Makes and Models at other locations. She ended up buying the car when she laid eyes on it in person. So a BIG Thanks goes out to you from her! I as-well would like to thank you for taking care of my sister and giving her a smashing deal, I know that we'll be back in the future. Sincerely, George
Posted on Citysearch on: 11/5/2011
Email received from our customer 10/25. Picked up my new tires today, went with the Hankooks per you suggestion and they seem to be wonderful. Never really do this but wanted to thank you for a great car buying experience. Honestly, I usually dislike buying a car because of all the games traditional car salespeople use - they're usually transparent and frustrating. My experience with your team has been night and day from that - TJ was very straight forward and extremely helpful, Yost was initially a little put off by me ( probably as I was pressed for time) but really came through with the financing! And, when I noticed the headlight out, Igor made it truely painless to get replaced. I've got a few friends looking for cars ( I think one is looking at your C63 AMG ) and I will definitely tell them about my experience with Definitive! I'm also looking forward to having it serviced at your shop - funny, I noticed Harry at the desk was our former Range Rover service manager - he was the best thing about having that car. A truley exceptional team experience - attitude does reflect leadership! Thanks again,Mark.
Posted on Citysearch on: 10/7/2011
I recently had a car from Definitive Motors taken to a Mercedes dealership to get checked out. I promptly called to schedule an appointment after I had the car looked at for the following day. As I was on my way to Definitive Motors for my scheduled appointment, another salesman called me and told me that my salesman wanted to let me know he had sold the car that morning. No courtesy call from my salesman after I had spent money getting the car checked out the previous day. I would NOT recommend doing business with Definitive Motors.
Posted on Citysearch on: 9/23/2011
I recently purchased a GX470 from Definitive Motors - after a long search throughout the greater Seattle area, a friend (who had purchased an A4 wagon a month prior from DM) recommended contacting Fred for help. I came in on a Sunday to meet with Fred, who was very knowledgable, candid and helpful - In a nutshell, we ran through some of DM's inventory, found the right fitting truck, and had me financed in under an hour or so! All in all, I couldn't be happier with the customer service and merchandise - I'll defenitely be buying again from Fred and Definitive Motors in the future!
Was refered by a co-worker that bought a car from them. They actually didn't have the exact vehicle I wanted in stock. I asked if they can get me a late model GX470 and he showed me all the available ones on the market including ones other dealers had. Even made the effort to call one of his competitors just to help me out. He ended up finding one out of state and I had the vehicle within a week. The car came in and looked like new, got me a wholesale price on tires and had me preapproved on my loan. I was in and out quickly and am super happy with my new car!
My old car finally got worn out, so I needed a new car. I was looking for a BMW X3 and I had 4 different places on my list to visit. Definitive Motors was the 2nd stop and let me tell you...All the dealers were pushy and hounding me after I left their lots. These guys were the only place that let me look at the car without someone breathing dowm my throat. I appreciated Steve's approach of educating me instead of high pressure selling me. After shopping around I really liked these guys the most and they had the best price and the nicest car.
Posted on Citysearch on: 8/22/2011
I really appreciated the way I was treated. A friend of mine referred me, so I decided to check them out. Went to their website and was impressive with all the nice cars they have and how easy it was to navigate through there site to find the car I wanted. I called them up and the whole experience went smooth start to finish with none of the high pressure sleezy feel. These guys are truly running a first class dealership. If you're looking for a late model preowned BMW, Mercedes or any other luxury car, this is defiantly the place.
Its refreshing to go to a car dealership that cares for your business before and after the sale. I bought a 335i Convertible and needed to do a couple things after I bought it. I brought it to them 3 weeks later, they gave me a loaner car and delivered everything that was promised. It shows they pride themselves in honesty and quality. Highly recommend.
Professional staff, no pressure atmosphere, and they had a great selection of BMW's and Mercedes. I ended up buying a Infiniti from them and so far love it! All their cars were very nice and inspected through their service shop LBR auto repair. They offered lower financing rates than any of their competitors. I would defiantly go back again :)
Posted on Citysearch on: 5/11/2011
I usually dont write refviews, but it is refreshing to find an auto dealer who delivers on what they promise. I recently purchased my daughter a pre owned BMW 325 sedan for college. I fould Defintive on Autotrader and stopped in. They showed me a inspection report on the car and all of the service work that they did to it, got a great loan for me at Wells Fargo and had me in and out in 45 minutes (as promised). Last time I bought a car, it took all day :(. Thanks to the guys for taking care of me and my daughter, she is really enjoying the car and I will be back for one of those dream machines out front!
After my car was totaled I needed a great deal on a car and fast. These guys were awesome, got all the cars I wanted to test drive lined up and ready. Once I decided on a vehicle the purchasing process was super fast and easy. If there is one thing that makes me nuts is having to spend hours and hours at a dealer to finally wear them down to a good deal. There is none of that at this shop
I was looking to buy a 2009 Mercedes SL500. And expensive car to say the least! I asked Joe if it had been in any accidents he said no. I asked if there had ever been any paint work? he said no. we agreed a price and told him I was going to do some background checks and do a mechanical check. And gave him a $1000 deposit to hold the car. I found out out that the car was totalled and rebuilt. The liars knew that obviously. When i told him the deal was off and return my deposit, they said NO !! Now by law they cant do that and Ill get my deposit back, but they are liars and crooks make no mistake.These guys are as shady as it comes.
My wife and I were interested in a couple of BMW 535XI at Definitive Motors. One was a sedan and the other one was a station wagon. The salesman was kind enough to let us test-drive the vehicles as my wife and I were debating between the wagon and the sedan. I asked if the vehicles had been in any accident, they denied, saying the vehicles were clean and that they do not sell accidented vehicles. The carfax was clean and we were to come back the next day to purchase the wagon, but my son in-law who works for Bellevue Honda insisted we get a history report from Autocheck which supposedly has more history details than carfax. To cut a long story short, what we discovered was mind buggling: According to Autocheck report, both the sedan and the wagon that we had test-driven had been badly damaged in multiple accidents and was announced as frame damaged and unibody damaged vehicles. Now, why would definitive motors knowingly purchase accidented vehicles to sell to the public?. I am preparing to lodge a complain with the attorney general's office because the owners of definitive motors simply undermines th safety of the public by engaging in such dubious and fraudulent activities. So I beg you the public to stay away from this dealership, and do not depend on carfax only when buying a vehicle. In case you are wondering, the last six of the vin or identification numbers of the vehicles are X01113 (the station wagon) and W55900 (the sedan). STAY AWAY PLEASE, THIS IS DANGEROUS.