These guys understand that it's the small things that create customer loyalty and build raving fans. Today was my second experience with this Dekalb Tire store - the first was new tires several years ago. Today's experience was so good, so contrary to the typical 'automotive center' experience that I couldn't help but write a review. First, the store is clean and the service is professional, fast and courteous. So often you find waiting rooms in service centers that are ugly, dirty and cramped. That's not the case here. There is even an area with toys for kids. No one likes to wait, but the waiting area here makes the experience entirely bearable. Like I said, they "get it" with respect to their customers. This particular visit I was only having a bent wheel that I brought in replaced and the tire remounted. Not only was everyone involved professional and courteous but they were generous at checkout as well. Next time I need tires I'll drive right past Costco and Goodyear and head back to this Dekalb Tire location. Great customer service like this goes a long way in my book!
Posted: 3/13/2015 • Link to this review
Talked to a guy there to get a quote on tires for my G35. The guy acted like he was on drugs or something and said that he couldn't contact his warehouse to check on availability because it was 5:15pm and said he would call me back today. Never heard from him--business lost > $1,000 and all future business.
Posted: 9/01/2009 • Last edited: 10/07/2010 • Link to this review
I went in to have a simple gasket replaced on my rear diff. housing, they replaced the gasket but put a different cover on my diff. housing (not knowing @ first) after I got the car back it over heated on the highway while @ avg. speed. So I took it in for another 700 repair bill, got it back and a friend also x-mechanic, who told me my rear diff. housing was leaking in the first place, told me that it had a different cover on the housing so i looked and surely enough it was different.So I brought it back to dekalb tire because it is still not driving right and told them my story, I was told "thats impossible" they will look @ my truck.Just got a call from them 3500 bucks they want for a tranny.All these problems came because of what they did. The truck over heated and ruined my tranny because of the drag in the rear end(due to the wrong diff. cover) I dont know if it was an accident or what, but I do know this: 1)Both my friend and i are not wrong about the cover. 2)they have ruined my truck. 3)they have lost me and my family business for good. Did I mention we were loyal customers for 18 years and this is the thanks we get.same owner and manager the whole time.Thanks for checking it out Mr. M... Life takes care of itself.Goodluck Dekalb Tire in Sandy Springs
Posted: 7/01/2009 • Last edited: 10/07/2010 • Link to this review
My daughter took her car in for 2 specific problems to be repaired. The service manger misdiagnosed the problem and after 4 return visits the car was finally repaired correctly. We spent over $1,500.00 when it should've been under $400 for the initial problems to be repaired. The service manager in question has left the company with no notice. We were given a $200 credit but are left holding the bag for $900.00 in repairs that weren't necessary, We have been a faithful customer for many years and are very diappointed with how this was handled.
Posted: 4/19/2007 • Last edited: 10/07/2010 • Link to this review
I recently visited Dekalb Tire in Buckhead for my partners car. I was apalled at some of the prices listed and felt my partner was taken for lots more money than normal. Brakes are an example. I repair brakes myself often on Ford Products...in 15 years of doing my own brakes I have never paid $90 for a pair of rear brake pads. Even at Consumer prices, the highest I have paid for "high grade" brake pads has been $45 - $50. And they charged us $90 ??? I cant go into the whole invoice but for brakes not in terrible shape, change transmission fluid and filter and oil change, and another small part as a tune up the total bill was over $1,000. I will never go back.
Posted: 1/15/2007 • Last edited: 10/27/2010 • Link to this review