I hired Deluxe based on Kudzu to strengthen my deck support post footing damaged by erosion. A few days after work was complete, Joe made arrangements to remove the 2x4's used to for the concrete base and pick up payment. He picked up the payment but didn't remove the 2x4's. He said he'd send someone. During that time, I told him I would add more dirt and drainage to eliminate the erosion problem. He specifically told me not to add more dirt until the 2x4's are removed. Otherwise it would cause problems. A week went by and no follow up. I spend the following week leaving 3 voice messages and an email with no reply. It's been almost 3 weeks now since the work has been complete and I haven't been able to work on the landscaping. I will be removing the 2x4's and of course I will still hold Deluxe liable for any resulting from it. But be forewarned. Once these guys get paid, you won't be able to get a hold of them.
Posted: 8/25/2012 • Last edited: 1/29/2013 • Link to this review
Skip did a great job during the quoting process and we chose Deluxe although they were not the lowest price. Everything was done as promised with one exception and that was quickly rectified to our satisfaction by Skip. This is a good company and I highly recommend them for any roofing project. The value we received in material, installation and warranty far offset the higher price.
Posted: 7/24/2012 • Link to this review
I was really pleased when, a year after installation, I called to request copies of all the paperwork they had provided (material descriptions, guarantees, etc.). Wendy was very friendly and prompt in fulfilling my request. Good to know Deluxe Roofing is nice *after* the sale!
Posted: 3/08/2012 • Link to this review
Had two roofs to have done. One on our personal residence and one on a rental property. Skip was very thorough when answering my questions (and there were many!), the workers were neat, quick, efficient and did an excellent job on both properties.
Posted: 2/29/2012 • Link to this review
I wouldn't say this company is hard to beat, because I don't believe they can be beat. From the start, the estimate was clear and all the materials that were going on my roof were typed by brand name. The price was in line with other estimates, but other estimates were written so that I wasn't sure what I was getting under the shingles. The crew was great and acted very professional. There was always a forman on the job with a phone that could call the owner in case he was needed. I couldn't be more pleased with the final job. In a few days I went from worst to first in the neighborhood.
Posted: 12/13/2011 • Link to this review
I was extremely impressed by Deluxe Roofing. They will do the job right, and you won't have to worry about improper installation or unskilled workers or cheap cutting corners like with lots of other companies. They were so nice and professional, answered all my questions clearly, didn't push a hard sale, helped me make the best decisions (even if they weren't more expensive). Communication was fantastic. I was so impressed with the notebook full of information they left me, which included examples of roofs they've installed, so we could drive by and see how certain types and colors of tiles looked on certain roofs (and how beautifully they were installed). Deluxe Roofing is a great deal, a great business, and they get my highest recommendation.
Posted: 7/06/2011 • Link to this review
Deluxe Roofing does excellent work at a very reasonable price. They are very knowledgeable and explained every step of the job. When we found that our BUILDER had done something incorrect which affected the job, they were quick to fix it and resolve the problem. Their communication was top notch from the time of the quote, through our selection process and the actual job. Our roof looks beautiful and we are very happy with the warranty we received. We'd highly recommend them.
Posted: 12/30/2010 • Link to this review
Deluxe Roofing replaced the 22 year old roof on my large ranch house in late July, 2010 with GAF High Profile 30 year roofing. The roofing and all accessories were first class. the workmanship excellent, cleanup outstanding and the work completed ahead of schedule.
Posted: 8/16/2010 • Link to this review
They handled this project in a very professional way. The roof was complete within one week of starting the project just as it was promised to us. I was called every day with an update on how the project was going. Pictures were taken of the rotten decking, plus all the boards were saved for me to look at the reason they were replaced. On the days they were unable to work due to the weather, I was called , so that I didn't get home, and then find out nothing was done that day. The contractor was honest about every aspect of the job. The end result was a beautiful roof,that made my house look great.Also in the beginning they were very helpful in helping me file a claim against my insurance company, and against the shingle company. I was 100 percent satisfied with the end result.
Posted: 6/20/2010 • Link to this review
The reviews I read were good but I never recd a follow-up on my request to get an appointment. Several weeks later the owner called to see if the person she assigned to the estimate had made contact. So at least that is a good part.
Posted: 3/22/2010 • Link to this review
I am a very detail oriented home handyman w/ high standards & a specific list of fixes and requirements for my roofer. I received 5 quotes. Two larger 'fancier' companies were ~25-30% higher and two companies were very close and/or a few dollars lower than Deluxe. It was very clear however that Skip (salesperson/owner) had experience, a natural passion for quality, attn to detail and customer service. Along with a very good price and great Kudzu reviews, we proceeded w/ confidence. The roof was completed w/ very high quality as I was onsite to learn and give my 2 cents during the entire installation. The job was done efficiently, all details covered... a few new issues popped up and they were handled easily and very fairly. Adjustments to pricing before the job were easy to work out with Skip based on necessary changes. I am a tough customer, not usually fully satisfied, but I can easily recommend Deluxe Roofing, and specifically Skip (in sales) and Raul and his team for installation.
Posted: 3/22/2010 • Link to this review
From start to finish Deluxe Roofing was top notch. Working with their sales rep was a pleasure. He was punctual and did a very good job of communicating with me during the entire process. The job was started and completed within one week of signing the contract. I am very pleased with the quality of work. The roofers themselves were very respectful, no loud music, no girlfriends. The morning after completion the sales rep was back doing a once over to make sure clean up was to his satisfaction. During the process they did damage a window screen which was picked up, repaired and brought back the next day. These guys are the real deal. May not be the cheapest, but well worth the difference. The roof looks great!
Posted: 3/11/2010 • Link to this review
Needed our 20 yr. old roof replaced and Deluxe gave us a very complete quote that was significantly less than another high rated firm. They were professional and polite during the whole process. The whole job was completed with great results in 2.5 days incluidng thorough clean-up. Also used them to replace the gutters and another good price and quick job.
Posted: 12/23/2009 • Last edited: 12/30/2009 • Link to this review
Deluxe replaced my roof a little over a year ago, and since then I've seen neighbors pay more, for far inferior service. I got several quotes from certified roofers, and Deluxe's was not the lowest base quote, but it was the lowest once you accounted for plywood sheet replacement (the competition was 20-100% higher on plywood than Deluxe). My original roof was done incorrectly, and inspite of that, the change requests were minimal, and the job was still done in 36 hours start to finish, including going around and getting on the nails out of the yard, etc.
Posted: 10/13/2009 • Link to this review