The technicians are great but how the company manages the repair is awful. Dependable Repair Services diagnosed my problem and I paid them for that service and parts with a deposit for the repair. After chasing them for two months to schedule the repair after they say they had received the parts they never came to do the service. Asking for a refund they were rude and very bad to work with. I had to contact my credit card company for a refund. Do not use them for your repair. If it does not go perfect you will be in for a rude and bad experience . If you are not careful they will push you around badly I can imagine and take your money without repairing anything. DO NOT USE
Area Marietta, GA
Cost $500 - $999
Date June 2016
Posted: 2/17/2017 • Link to this review
We have a Liehberr refrigerator that has a poorly designed icemaker. We have had to have broken trays replaced every 6 months for years. I called Dependable after losing confidence in our old service provider. They replaced the tray again and it failed within 6 weeks. They came back, installed another new one for free and may have actually fixed the problem that was causing the trays to fail after investing a good bit of time with Liebherr tech support. The company is on-time, communicates well and the techs are very well trained. I think we've found our new service company.
replaced ice maker assembly on Liehberr refrigerator.
Area Atlanta, GA
Cost Less than $250
Date May 2016
Posted: 7/05/2016 • Link to this review
Dependable Services was extremely helpful prior to coming to fix my cooktop. I have a 15 year old Theramador cooktop and they were able to tell me they could get the parts and give me a estimate. Alex then came and diagnosed the problem and gave me an estimate. He was able to tell me the cooktop could be fixed in the house. Another repair service told me it would need to be removed from the house and taken to the shop. Alex was also very honest because the burner heads got scratch when he removed them. He told me they would not affect the performance of the burner. Another company might have told me another story to get me to spend more money. It is nice to have an honest repair man who is concious about costs for the homeowner. I will definitely use them again.
Replace 3 sparkers and the simmer burner.
Area Roswell, GA
Cost $500 - $999
Date April 2016
Posted: 4/07/2016 • Link to this review
I had a service contract with them for HVAC maintenance. They were taking my monthly auto-draft... and I found out after having air conditioning problems that they weren't actually doing anything. One unit was tripped at the wall and the technician tried to sell me a new part. The other unit wasn't cleaned and ended up needing new parts... also not covered under the home warranty because the maintenance wasn't done... that I had paid for. Once I cancelled and asked for a refund, it still took 2 months to get my money back. No, I would not use them.
Posted: 10/13/2015 • Link to this review
Called for a Thermador cooktop griddle not lighting. Gave them all model numbers and serial numbers when I scheduled the service so they could bring the part with them. Tech showed up and not only didn't have the part but had no idea what information I gave over the phone. Quoted me $500 to repair a $200 part, but was going to "do me a favor" and install it for $480. I don't think so. Got online and bought the part myself (already knew which one it was) and repaired it in 10 minutes. I won't use them for anything else if that's the way they do business.
Posted: 7/09/2014 • Last edited: 8/27/2014 • Link to this review
I have a dishwasher that's barely a year old. Dependable has been out 3 different times to fix a leak and as of yet, they've been unable to repair it. They've sent 3 different techs and tried 3 different things but to no avail. IT'S STILL LEAKING! I won't be calling them again.
Posted: 12/10/2012 • Last edited: 8/27/2014 • Link to this review
Robert was the technician that did an expert job repairing our A/C unit. He came ready to work, and in less than 30 minutes had the problem diagnosed and repaired. The cold air was flowing and the charge was super low - far better than I expected! Highly recommend!!!
Posted: 5/07/2012 • Last edited: 8/27/2014 • Link to this review
Dependable was not the closest place to my house, but a friend said to use them. They answered the phone right away, had a tech out in a couple of hours and had our Kenmore stove burner issue fixed in under a 1/2 hour. Price was very good too. I think that this is the best appliance repair company in Atlanta.
Posted: 3/20/2012 • Last edited: 8/27/2014 • Link to this review
This company repaired a belt on my washing machine, and installed a new dryer vent for a very reasonable price. The repair guy was very friendly and polite.
Posted: 1/29/2012 • Last edited: 8/27/2014 • Link to this review
Before you go here call around you will see the place will cost you double than anybody , I bought a water heater need to install it in a walk in laudrey room, When call it was 500.00 I thought it was a mistake, I said I got the water heater just need to install, It said I know it still 500.00. A friend who also does appliance went to get a part, told me they want double the price, And told me not to go to the place, which i inform him ,I know already
Posted: 4/06/2011 • Last edited: 8/27/2014 • Link to this review
I have been a Dependable Services customer since the 1970s when they were located in Austell. I bought a used clothes dryer from them for $25 and got over 20 years of service from it and it was still working when our washer quit and we decided to replace both at the same time. When I have heating-air-appliance questions or problems now I always call Dependable first. They have always been a great asset to our community.
Posted: 10/06/2010 • Last edited: 8/27/2014 • Link to this review
After 15 minutes of determining the problem in my dishwaser, I was charged $79.95, then they stated I needed apart that cost about $30 and will be charging me $72 more as the fist fee was a diagnostic fee only. Do you research ahead of time, for fee's. I'll post again to let all know if they actually fixed the problem, as I'm waiting for the part now.
Posted: 9/01/2010 • Last edited: 8/27/2014 • Link to this review
"Dependable" Service has been out to my home 3 times and they have not been able to correctly diagnose and fix my leaky clothes washer. Scheduling the repair has been a nightmare and I have had to be the one to call and check on parts and remind them to schedule service. If you have 8 weeks to spare while you wait for proper service call these guys, otherwise keep looking for better service providers.
Posted: 5/24/2010 • Last edited: 8/27/2014 • Link to this review
Got my A.C. working properly again quickly. Thanks so much. Technician I believe named Derek was quick and very informative. I will refer to all my friends.
Posted: 5/14/2010 • Last edited: 8/27/2014 • Link to this review
* 24-Hour Service Available