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Dereks Auto Detail

Dereks Auto Detail Auto Detailing Shops
1655 NW Mall St 
Issaquah, WA 98027
Phone: (425) 313-0101
Website: www.dereksdetail.com...
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Dereks Auto Detail Dereks Auto Detail : Auto Detailing Shops, Issaquah, WA



Reviews
by e d c at Citysearch

Posted on Citysearch on 4/23/2012
Really poor customer service
After purchasing a groupon and really struggling to get an appointment, I had to call them the morning of my appointment to reschedule due to a sick child at home. Their answer - they won't honor the full groupon because it's after the expiration date. Nice, so because my kid is sick, I can't get my deal? Based on this, and the other negative reviews that I have read, I cannot recommend this business to others.\r\r
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by bellevueuser at Citysearch

Posted on Citysearch on 2/18/2012
Didn't honor Living Social Coupon
Using a Living Social deal, we called Derek's in Issaquah and confirmed we could extend the expiration date. My husband used his cert, no problem - and the job they did detailing was fine. I made an appointment for mine, went in today and was told we couldn't use the cert (paid $50 for $100 and was going to spend another $40 on top to get both the inside and outside done) - again, after confirming with them it was fine. New manager who said he wasn't the one we talked to said if he couldn't confirm he would get his money out of Living Social, then no coupon use for us. And somehow he couldn't. I called LS (after 10 minutes on hold), they said yes it was good and they should have honored it. Won't use either Derek's or Living Social again. Beware; hope you don't have a similar situation.
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by 2flyfsh at Citysearch

Posted on Citysearch on 11/19/2011
Issaquah's Best Kept Detailing Secret
I drove from Kenmore to have our detail done!I used a Groupon and found everything to be excellent with our service and the details. I made an appointment with Exar and he booked my F-250 truck for that same week. I was concerned that with a black truck they might not be able to keep the swirl marks out of it and remove the fine everyday scratches. Exar assured me they were right for the job and they did know how to detail black trucks.I arrived to have Nesi and Exar meet me at the front counter and check my truck in.I left the truck and received a call as soon as it was ready great communication from their front desk.Pick-up was easy and they did an excellent job detailing my truck, inside and out!My wife decided to leave her car when we picked up my truck; they did an excellent job on her Prius, inside and out.I will use this location again, the staff was great and I felt they did a great job on both details....
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by SoC1ose at Citysearch

Posted on Citysearch on 8/24/2011
Derek - YOU'RE DOING IT WRONG
Derek, I really hope you read this because you're doing it wrong! You're supposed to use Groupon to EARN new customers not drive them away!!I used a Groupon today for the #9 exterior detail which was supposed to include a hand wash, clay bar, polish, and wax. When I went to pickup my car, I noticed:-Bumps in my paint when running my hand over it (using a clay bar correctly should remove all the bumps and other junk that washing leaves behind)-Fine swirl marks in my paint (polishing should take out all the fine swirl marks in the paint)-Brake dust all over my wheels and dirt on my fender. C'mon guys--I wash my car cleaner than that!!-Dust/dirt on the headrests behind my seats.Shouldn't they be paying attention to these details when ""detailing"" a car??? To their credit, they took the car back in and re-did the service. The car was finally clean after the second try. However, there are still A TON of fine swirl marks in the paint all over my car. I didn't say anything because I don't want them working on my car any longer.I really regret purchasing the Groupon and taking my car there. In hindsight, I would've paid a REAL detailer $200 to detail my car right from the beginning.
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by psychevt at Citysearch

Posted on Citysearch on 8/4/2011
Total nightmare- Run away, do not go here!
This place was awful.. I bought the groupon for the full interior and exterior and can honestly say that my car was dirtier upon pickup than it was when I dropped it off. I have a 2011 Audi which is generally kept very clean and decided to get it detailed after driving cross country. It honestly didn't need much work to begin with, so it should have been an easy job for them. Upon my arrival the receptionist (who was nice) informed me that on top of the groupon that I had already paid for, I had to pay an extra $19 for the tax on the full-priced service. This was irritating, because had the groupon been $20 more, I definitely wouldn't have purchased it. After keeping my car for around an hour and a half, they called and I went to pick it up. The entire stereo center console was dripping and smudged with some sort of cleaner. I asked them to wipe it down and noticed drips and areas they'd missed everywhere.. I also took a quick walk around the car and noticed that not one bug that I had driven in with had been removed from the front of my car. I seriously doubt that they hand waxed it at all.. they probably just rinsed it off with a hose and threw some tire shine on it. So after sending it back for bug removal and stereo de-gunkification, they brought it back out, after scratching the hell out of my headlight cover. I guess they'd taken something sharp to scrape the bugs off, not thinking about it. They took it back again to 'fix it' and then brought it back out with little change to the horribly scratched headlight cover. I asked for a manager and he took it back and buffed it. It's still scratched but looks slightly better now. I was just too irritated to send it back any more times. I will never go back here, ever. Save yourself the headache and the possible damage to your car. Find somewhere better!
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Coupons
Elephant Car Wash
Includes: Hand Prepping, Basic Wash, Free White Wall Cleaning, Hand Dry. See Store For Additional Details And Restrictions. CODE 83654
With coupon only.
Not valid with any other offer.
Not valid on mobile site.
Coupon void if altered.

ex 05/07/2014  |  Valpak coupon »
Elephant Car Wash
Choose Any of the Following for $2 Additional Each. Elephant Protectant, Wheel Shine & Finish or Tire Dressing. Upgrade not available in Maple Valley CODE 83654
Good at participating locations.
Not valid with any other offer.
With Valpak® coupon only.
Coupon void if altered.

ex 05/07/2014  |  Valpak coupon »


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