Desert Audi

3 star rating 10 Reviews

(702) 822-7000(702) 822-7000 View Website »

6335 W Sahara AvenueLas Vegas, NV 89146

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new audi 2013, 7/30/2012

I went to look at a 2013 Audi, in Las Vegas Nevada, which had recently arrived. I Drove and liked it however, by the time I received an insurance quote, and had done some other shopping the car had... been sold and no others were available in the vicinity. I discussed with my Salesperson, Robert, what he wanted to do, since I couldn't wait for months to order one and preferred not to travel out of town where others were available. They found a more upgraded one out of state and negotiated to have it shipped here, and at no charge to me. They were not under any obligation to do this. They also worked out a very competitive price which turned out to be less than I would have otherwise paid out of the area where I had priced several. I left a deposit and signed to have the vehicle transferred. A few days later the car arrived in good order, no miles,nor damages, clean, fueled, tested fine, ready to go. I completed the paper work, was not pressured to take additional items though I took some which I had previously reviewed. Robert went over the various systems with me and gave me a lift back from the airport. A+ all around so far!

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AVOID THIS DEALER...YOU'VE BEEN WARNED!, 3/22/2012

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the... Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the liar responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order. ...***BREACH OF CONTRACT!!***.... The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed. The fact that I live in another state prevented me from visiting these loose casino free-wheeling scam guys in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift! I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is.

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Displaying 1-10 of 10

Reviews

Desert Audi - Las Vegas, NV -  newuserk

Reviews: 1

new audi 2013

I went to look at a 2013 Audi, in Las Vegas Nevada, which had recently arrived. I Drove and liked it however, by the time I received an insurance quote, and had done some other shopping the car had been sold and no others were available in the vicinity. I discussed with my Salesperson, Robert, what he wanted to do, since I couldn't wait for months to order one and preferred not to travel out of town where others were available. They found a more upgraded one out of state and negotiated to have it shipped here, and at no charge to me. They were not under any obligation to do this. They also worked out a very competitive price which turned out to be less than I would have otherwise paid out of the area where I had priced several. I left a deposit and signed to have the vehicle transferred. A few days later the car arrived in good order, no miles,nor damages, clean, fueled, tested fine, ready to go. I completed the paper work, was not pressured to take additional items though I took some which I had previously reviewed. Robert went over the various systems with me and gave me a lift back from the airport. A+ all around so far!

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Desert Audi - Las Vegas, NV -  theeechosenone

Reviews: 1

AVOID THIS DEALER...YOU'VE BEEN WARNED!

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!*** I had a recent incident where I put a deposit down on a car and was ready to pick it up. I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the liar responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order. ...***BREACH OF CONTRACT!!***.... The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed. The fact that I live in another state prevented me from visiting these loose casino free-wheeling scam guys in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift! I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is.

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Desert Audi - Las Vegas, NV -  hunter1

Reviews: 9

no pressure here.

Went here to look at new cars and the salesman was very helpful - even though I didn't buy they treated me very professionally. Not like your usual high pressure car dealer.

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Desert Audi - Las Vegas, NV -  vegasscott

Reviews: 11

high pressure

Arrived interested in buying, left after being pressured.

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Desert Audi - Las Vegas, NV -  LeobInVegas

Reviews: 8

Low quality service and attitude!

Prior to moving to Las Vegas, I loved my Audi. I am now going to sell it as soon as I get it back from Desert Audi's Service center. They've had it for over a month for a check engine light. I bought an Escallade due to their poor service instead of their Q7 and when i told this to the Sales Manager, he responded, " I guess there is no reason for me to try to help you now" I told this to the GM, and he did not have a problem with the Sales Manager's response. Top down, they are not a professional outfit!

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Desert Audi - Las Vegas, NV -  Morkeleb

Reviews: 9

good service - takes all day

I love the service people at Desert Audi - they always take good care of my care and me when I have to take my Audi in for service. It is generally easy to get the car in, but unless I have someone to pick me up I have to wait at the dealership for 2-4 hours for things to get done. They will shuttle you places but it is just such a hassle for me as the dealership isn't really near my house or work. I do love my car, and I think they do a good job - it just winds up taking my entire day up.

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Desert Audi - Las Vegas, NV -  marketwatch

Reviews: 15

Great Service & Great Cars

Appointments are easy to make; you can do it on-line or via phone. If you wait for the staff to service your vehicle, the team provides accurate wait periods. I love my Audi!

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Desert Audi - Las Vegas, NV - by louramirez at Citysearch

Honest,Genuine service

Have been taking my A4 here for 2 years for service, never had an issue at all, then decided to upgrade and get a new Q5. Harvey was amazing, very patient, and beleive me I test drove EVERYTHING to make sure I really wanted the Q5!!! He is very knowledgeable about the performance of each vehicle and thoroughly explained the difference in each one , with NO hard sell at all, Q5 just arrived this past weekend and I LOVE it, drives just like my A4 but with all the extra space, very happy customer.

Desert Audi - Las Vegas, NV - by dr150 at Citysearch

AVOID THIS DEALER...YOU'VE BEEN WARNED!

***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!***I had a recent incident where I put a deposit down on a car and was ready to pick it up.I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the liar responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order....***BREACH OF CONTRACT!!***....The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal! I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed.The fact that I live in another state prevented me from visiting these loose casino free-wheeling scam guys in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift!I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is.If you Google this dealership at different websites/forums, you will SEE that they are one of the **LOWEST RATED** Audi dealers in the entire West Coast Region The main complaints they get is the service dept. doing fraudulent repairs at extremely high prices and sales people pulling scam maneuvers which are even worse than my experience and complaint.I have a friend who nearly sued them for a fraudulent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. Unbelievable! I thought his experience was an anomaly. It isn't.These complaints

Desert Audi - Las Vegas, NV - by audilover4 at Citysearch

avoid

I towed my Audi A4 here for service on a Friday when the low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive damage to my car and that the tech needed more time to determine the extent of the damage. I went over the next day and found my car in the same exact spot the tow truck driver had left it. I talked to someone inside so I could get my key and retrieve some things in the car and confirmed that no work had begun on it yet. So why was I told there was extensive damage when no one had started working yet on the car? I know they lied to me. I didn't receive another call until Wednesday the next week to find out the ""extent of the damage"". The diagnosis was poor at best, as if someone just guessed about it. They said it had low oil pressure which I already knew. They said it was because of a sludge problem that was going to be about $3000 to fix. I pressed them to tell me how they could know that because there are lots of things that can cause a low oil pressure light and he admitted that they couldn't really say for sure unless they tore into the engine for another $565. For a $150 diagnosis I received a lie, wasted time and in the end a guess that was for a very expensive job. Take your car somewhere else! I towed my car to Wolf auto repair and he fixed the problem for $84 including a synthetic oil change. He said he could tell if its a sludge problem by simply putting a camera in and looking around which he did and found no sludge in my engine. I also needed a new dipstick so I checked the price in the Desert Audi parts department. it was $43.02 which sounded expensive. I called over to Henderson Audi and they wanted $21.60 for the exact same part.

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