Dreams Do Come True Attending the Phoenix Home & Garden Show last fall (2011) proved to be a good day for us. We were looking for a landscaper and boy did we get lucky. Met Lilly from DSI upon walking into the building. She promptly paid attention to our request for a design to complete our backyard and transform it into an "outdoor" living area. An appointment was set, and from just sharing a few of our "wishes" she came up with a plan. Later, she came back with a detailed layout, prices and the suggestion she and her company were willing to transform our front yard as well. We had some "issues" getting our front yard landscaped and Lilly said they would check with the HOA, get approval and proceed. And, they did! They went that "extra mile" for us. Lilly and JD and their crew completed our backyard, transforming it into "the MOST" beautiful outdoor living area--including Ramada, Waterfall, Fire Pit, and Bar. And, to top it off, they scheduled their work crew and we returned to MN. They told us the work would be completed upon our return to AZ, and it was. We communicated via phone, e-mail and text messages. We came "home" to AZ and now have a fully completed, gorgeous backyard and a front yard-that's the best on the block! Dreams do come true--and--Lilly, JD and their crew made it all happen! We highly, without a doubt, recommend them.
Posted: 1/03/2012 • Link to this review
Lilly & JD are more than amazing. JD's master vision was phenomenal, he promised me that the neighbors would be jealous & they were! They worked with my family's budget & future landscaping plans. They brought in a great crew that knocked out our front yard in 6 hours! Later, Lilly came by to give a tutorial on the watering system & to ensure our plants were doing well (they insure their plants too!). We could not be happier & plan to have the back yard transformed soon.
Posted: 3/16/2011 • Link to this review
I had my yard landscaped by this company after visiting their booth at a Home & Garden Show in January! They were so nice to work with and turned my backyard into a luxurious landscape! I have now referred one of my neighbors to them and cannot rave enough about how good of a job they did! I am so pleased! Lilly went above and beyond my expectations! They are currently maintaining my yard and it looks fabulous! Thank you Lilly and JD!
Posted: 3/07/2011 • Last edited: 3/15/2011 • Link to this review
We hired DSI in August of 2008 to landscape our front and backyard. We paid more to go with them because they guaranteed the job would be done in 3 days. They were excellent in this regard, but horrible with follow up. We have since needed some maintenance and have left several messages with no return call. Lesson learned - after they collect your money for the initial service, don't hold your breathe if you need them for minor service in the future because you won't get a call back! As a follow-up, I spoke with the owner, as indicated in her reply, and do appreciate the prompt follow-up after posting this review. I wish they would've been prompt with me when I was attempting to contact them for service, as there were roughly three other instances (over the past 2 years) where we attempted to contact them and had to call them several times to receive a reply. The last instance (we needed a tree removed and new one planted) is when we received no response after two attempts to contact DSI, so we simply gave up at that point. Hopefully by sharing my experience, it has allowed DSI to re-examine where there are areas for improvement in terms of customer service: ensuring all customer calls are returned. The customer shouldn't be expected to continue to follow up multiple times and via email in order to receive a reply.
Posted: 9/27/2010 • Last edited: 3/15/2011 • Link to this review
I contacted this customer via E-mail the same day I noticed she posted a review (yesterday, 9/28/2010). It appears that her husband called our company and left us a voice message - which we have no records of. She replied to my E-mail this morning and indicated that they were indeed very happy with the work we did for them back in 2008, and that is why they tried to contact us for additional work (remove a tree damaged in a storm and quote for a replacement). During our business hours - if we're unable to answer the phone, we encourage callers to E-mail us for quicker response. We appreciate all of the opportunities for business - we're able to accommodate customers looking for all sorts of landscape services as our company has DESIGN / BUILD / MAINTAIN capabilities. D, I wish you had contacted me before posting this review as I feel that I would have been able to assist you, but to all reading this, I would like you to know that we appreciate repeat business and referrals and when given the opportunity, we will do whatever it takes to earn your business. I wish you and N all the best!
We used DSI for the landscaping in our backyard. JD and Lily came out, listened to what we wanted, and created a beautiful, lush backyard that we really really love! Everyone who comes out compliments us on it! JD and Lily are both extremely nice, professional and down to earth people. The guys that were working on our yard were incredibly hard working, polite and professional as well. We plan on calling DSI to come back and make some improvements to our front yard in the future. We highly recommend DSI to anyone!
Posted: 8/09/2010 • Link to this review
I ramdomly found Desert Sun Installations' website on the internet and to my surprise, I met Lily McCune when I called for the first time. She is delightful, professional, and completely customer service-focues. They have been beautiufully maintaining my yard for about 2 years now and Carlos and his crew do an amazing job. Carlos speaks English, is so pleasant, professional,easy to talk with and also focused on customer service. I had gone through several landscaping companies over the years before finding DSI....the are THE BEST! It is rare to find great work and great customer service in one company ane they have mastered it! Lily, you are awesome and the glue that holds it all together. Thank you!
Posted: 7/18/2010 • Link to this review
I came across Desert Sun Installations while looking for a landscape contractor on the internet. I really liked their website and decided to give them a call. I spoke with a friendly lady who took time to tell me more about the company - they are preferred member of BBB and active networkers (member of BNI). I scheduled a meeting and received a free estimate the very next day. I had previously met with 2 other landscapers, but chose DSI over them. DSI impressed me the most because not only that they delivered on their promise/ contract, but HOW they did it. They showed up fully prepared and worked very quickly and efficiently. When the job was done, they cleaned up my front yard too. Since the installation (2 months ago), they have been maintaining my yard bi-weekly and today, Lilly called me to remind me that June is my FREE month. I am so pleased with their work and customer service that I have no problem paying for services, but to hear that they're offering me a month free to thank me for being their customer - WOW -
Posted: 6/16/2010 • Link to this review
From the very beginning I began working with DSI, and in particular Lilly McCune, my experience has been nothing but outstanding. DSI is my regular landscaping maintenance company, and within the last month I contracted with them to re-do my front yard landscaping. Lilly came up with great ideas, did all the leg work including filling out all the paperwork and delivering it to my Homeowner's Association! They have never failed to disappoint me in their professionalism, promptness, creativity and genuineness. I would highly recommend them to anyone who not only needs a landscaping maintenance service, but also a total overhaul of their property. I appreciate them very much!
Posted: 6/14/2010 • Link to this review
I first contacted DSI two years ago for a landscaping project which I had to put on hold. I was very impressed with them at that time. After we had a lot of rain this year, my yard was a mess. I found out that DSI also does maintenance and clean up, so I called them. Lilly came out and gave me a VERY reasonable quote to not only clean my yard, but to also remove bushes and trees that I wanted removed for years. The crew came out and did the most remarkable job on my yard - it was unbelievable. I highly recommend DSI. They are great to work with and do a phenomenal job. It has been a month or so since the big clean up and DSI is now doing my bi-weekly maintenance - I am still amazed at how great my yard looks.
Posted: 5/15/2010 • Link to this review
I searched for a company that could do it all - design, install and maintain my yard. Found Desert Sun Installations to be THE company for the job. My call was answered promptly and an appt scheduled right away. I asked them to give me an Estimate for my dream yard even though I could only do the first phase... They were so accommodating - I am very happy to have found them! They will continue to maintain my home and I will refer them to my friends and neighbors.
Posted: 5/14/2010 • Link to this review
I found Desert Sun off of Kudzu to freshen up the landscape at my townhouse. They had many positive reviews.My call was promptly returned and an appointment with my designer Karen was soon set up. Karen was attentive, flexible (I changed several aspects from the initial plan), and the end result is outstanding. She patiently answered my many questions. The install was a whirlwind of activity, no time wasted, and they worked very neatly. I am NO push over to please regarding service, and Karen and DSI exceeded my expectations.
Posted: 10/02/2009 • Link to this review
I purchased a new build in Buckeye in June 2009. Without thought, I contacted the landscapers who had done the front yard. I was days away from having that company begin the job. After speaking with someone in the community and quoting the price, I was strongly encouraged to contact Bryce O. I called Bryce on that Friday afternoon and received an immediate return call. I met with him Saturday morning. He was friendly and professional. After only 20 minutes of discussion and marking off my backyard, Bryce came in with a quote that was $2300.00 less than the competitor. I was elated and grateful for the strong arm that was applied to call Desert Sun. I was able to then have the backyard of my dream which includes an outdoor kitchen island. Bryce also did some research and discovered a ceramic grill known as the Big Green Egg. The crew and Bryce have done a superb job!! Everyone marvels at the presentation of the yard and are surprised at the total cost. Kudos to Bryce, Travis and the guys!!! Eternally Satisfied, A.R.
Posted: 8/22/2009 • Link to this review
Desert Sun did an absolutely outstanding job on our front yard. The existing yard was covered in old gravel and cactus. They transformed it into one of the best yards in the neighborhood. The crew worked 12 hours on an extremely hot day to get most of the work done in one day. The only minor negative would be in scheduling. We were told that we would receive a call "Thursday or Friday" to let us know when our install would occur. We received no call. I had to contact them the following Tuesday when I was told "sometime next week probably Thursday or Friday". Since my wife and I needed to schedule time away from work, it was difficult to schedule. If someone tells me they will contact me, I believe they should. The finished product is beautiful, so I certainly would not let the scheduling stop me from using them again.
Posted: 7/27/2009 • Link to this review
DSI just built us an amazing fireplace area. We could not be more pleased with the results, everything is top notch. The workers worked fast, precise and did a fantastic clean-up. We will use DSI again and recommend them to all our friends!
Posted: 5/04/2009 • Last edited: 5/05/2009 • Link to this review
Accredited Business Member of the BBB / Member of the Coldwell banker Concierge program / Licensed by Registrar of contractors in commercial and residential landscapes ROC # 241426