If you want EXCELLENT service DO NOT go to DESERT TOYOTA. They will suck you in and blow you out the back. They will DAMAGE your car while work is done on it COVER it up and then lie about it. They will do nothing to rectify the issue. In fact they will SEND YOU through hoops. Ray the Scion Manager was the worst of all. This guy is a poor excuse of a representative of any company. Having been a manager myself for 17 years I can tell you he would have been fired if I witnessed his behavior with me. I AM LEFT BAFFLED and DISMAYED as in how I was treated from DESERT TOYOTA. BUYER BEWARE!!!
Posted: 8/11/2008 • Last edited: 8/15/2008 • Link to this review
Well I have been taking it to Desert ever since I bought it in 2005, well the service here has goin down ever since then. They say nothing is wrong with belt but every day the thing makes that screaching sound. They never do what they say they do on the ticket. its the little things they do not do that make me worry that they did fix anything. CRAP
Posted: 5/09/2007 • Last edited: 8/15/2008 • Link to this review
This was the first time we had leased. We set out to purchase a Highlander and they talked us into doing the lease, what a mistake. We traded in a vehicle that had about a 7K trade-in value. After applying the trade-in towards the purchase we switched gears and decided to lease instead. Well after we made the deal we starting looking at all the numbers; monthly installment, trade-in value and payoff at the end of the lease. We discovered that it would total up to more than retail, wow what a rip off! We tried working with them and converting back to the purchase, they didn't want to work with us at all. After it was said and done we felt like the biggest A$$'s out there and didn't even get kissed on the way out. Bottom-line, we will never give them our business again and highly recommend you don't use them either.
Posted: 10/13/2006 • Last edited: 8/15/2008 • Link to this review
First of all, we did purchase a company truck, but were lied to from start to finish. First, we were given an invitation to win a vehicle that didn't exist, just to get us on the lot. Second, we were lied to about our credit rating and until we argued the numbers and they finally backed down, we would have been taken for higher down payments to get approved, when we were already pre approved for a no money down qualifying, due to our real credit score. We were talked into a Platinum Warranty in addition to the warranty on the truck, and when it came time for services, suddenly we aren't covered. We were told it was 100% covered if we purchased this Platinum Warranty, so we did, only to find out we pay way too much for what isn't covered after all. When we tried to reach the sales rep, he is never there, and no one ever returns calls. They will say anything to get you to sell you, then you pay in the long run.
Posted: 10/08/2006 • Last edited: 1/02/2008 • Link to this review
I have been taking my 1999 Toyota, which was purchased at Desert Toyota, to Toyota dealers for service since it was new. My thoughts were "who knows Toyota's better than the dealer"? After a disappointing 1 year affair at Centennial Toyota, I returned to Desert Toyota for services. (A trip of 20 miles more each way.) The first few trips to Desert, we were treated well and then either the staff or management changed and it was "RIP OFF CITY". I took my car in because of a "check Engine" light on and was told it needed a new gas cap. So be it. 30 days later the light is back on. Again they said "Gas Cap". No way said I. If it does need one, you replace it under warranty. They reset the light and billed me a diagnostic fee. 45 days later it is back on, again I take it back to Desert Toyota, again they say "Gas Cap" , again I say no way. I refused to pay the "bogus" diagnostic fee and they comped the visit. At that time I requested to talk to the service manager. I was told he was out of the office until Monday and he would call me. 8 Mondays have gone by now. Still no call. Seems the don't want any more of my business, which is exactly what they will get, either sales or (?) service. In between these 3 services mentioned, I had a stalling problem and Desert Toyota found ways to bill my $500+ each of the 3 trips back and forth without correcting either problem.
Posted: 10/06/2006 • Last edited: 1/02/2008 • Link to this review
Sale and purchasing experience was great. Service experience was/has been the worst I have ever dealt with. I will never buy from this dealer again.
Posted: 8/24/2006 • Last edited: 1/02/2008 • Link to this review