Description of Complaint: My wife decided to place an order for the Klaussner Bentley sofa and loveseat on the 11/7, with salesman Jim at the DHI Kennesaw store. However, before Jim could place the order he took two phone calls while she was sitting there. One apologizing to another obviously mad customer and the second was a personal call. Very inappropriate. My wife flipped though some of the fabric swatches they had literally thrown all over the floor and tables in the dimly lit room in the back of the store, but didn't like any of the 'custom' choices and decided to go with the standard fabric that was on the sofa in the display room. Jim promised a 4 week delivery max and stated there would be no issues or delays with the fabric selected because this was the standard fabric for the sofa. She felt nervous about the order because of the lack of professionalism and the messy fabric area, but decided to proceed any way because she liked the couches and they were a decent price. Now two weeks later, we call to check the status of the order that we should have been receiving in two weeks at this point and Elizabeth states, "Oh we just got an update today saying the fabric was on back order and now it won't ship until late December to early/mid January 2015. 13 weeks+ is unacceptable and completely unprofessional. This was not what we were promised. In hind sight I wished she would have walked away prior to placing the order with this company.
Posted: 11/24/2014 • Link to this review
Went into the Mall of Georgia DHI store in Buford and the Associates were so friendly and helpful. Sherrie was able to find us everything we were looking for and gave us an amazing price. Delivery was quick and over all experience was Great!
Posted: 7/12/2014 • Link to this review
I bought a house full of furniture from Dream Home and it was delivered 3 days ago. I used their deisgn service (free) and everything is perfect. It's amazing actually. I read these reviews before I went there but looked on other sites where the reviews were 90% positive and I am glad I chose DHI. They were so professional, and delivered before the date promised. I saved about $2000 vs going to another store which sells the same products. Check out this store and their website (but be prepared to spend some time there, it's almost too much to see). Great job DHI ! 5 Stars! Oh , by the way, they did move to Kennesaw, inside the mall there.
Posted: 10/09/2013 • Link to this review
Special thanks to Aretha, the new manager for taking the time to make sure I got exactly what I needed. No pressure like other stores, better prices and amazing selection on the new website. I am sorry the midtown store moved all the way to Kennesaw, but still got there in 30 minutes. Thanks again and I love the new store, new management and the new low prices.
Posted: 12/28/2012 • Last edited: 7/12/2014 • Link to this review
Since this place was apparently bought out recently (and moved) , they have really got something great now. I had seen the old website about 6 months ago and it was not user friendly at all. This new site is one of the best I have seen and the stores are great too ( went to both over the Holiday week). I bought a dining set for about 300.00 less than another store I had visited, and it was delivered the next day. I would say this new ownership has it figured out. I even got free no interest financing for 2 years. Special thanks to Aretha at Town Center.
Posted: 12/27/2012 • Link to this review
Wish I had read the reviews here before dealing with DHI. We had exactly the same bad experience. We ordered a bedroom set from DHI at Mall of GA on June 9 and was told it would take 8-12 weeks to come in (paid $1800 up front). Five months later, we still had no furniture. Every time we called to check, we were told the pieces were damaged in transit and they have to order some more which will take 3 weeks. Eventually we got fed up and demanded a refund, which they refused. Only after threatening to press criminal charges for consumer fraud did they finally manage to deliver our furniture, over 5 months after ordering it. They swore they didn't have all the pieces until we threatened to press charges. Then, magically, they found all the pieces. These people are liars.
Posted: 11/27/2012 • Link to this review
It took 7 months of constant calling to try to get my chair and ottoman. They had $1800 of my money and still no chair. They are the worst! NO CUSTOMER SERVICE. I would highly recommend you never do business with them. I can't review the quality of the product or the value because I never saw it!
Posted: 8/29/2012 • Link to this review
Do not, I repeat, do not, shop with DHI! My wife and I purchased a Sofa and Loveseat combination back in October and were told 8-12 weeks for delivery at the time. When 12 weeks rolled around, I began to call, only to be told by Elizabeth in customer service that the couches would be here next week, then next week, then next week. Finally, after 18 weeks, I got to speak with the owner, George, who first tried to bargain with me on the amount of compensation I was going to get...then eventually caved and refunded $400 of my purchase for the inconvenience and guaranteed me that the couches would be here "next week" (heard that one before). After waiting another week, and no couches, I finally got smart and cancelled the order for a full refund. We went to Haverty's to get some couches (nearly the same thing, at the same price), and they are already sitting in my living room, 5 DAYS later! AVOID DHI AT ALL COSTS!
Posted: 3/17/2012 • Link to this review
absolutely worst customer service ever. ordered a sofa and chair in sept, its march and told them to cancel and refund my $$$. i was promised 10 weeks and its been 6 months and have had to call to check up on order, never received a courtesy call to tell me status. several emails to elizabeth @ cust serv are unanswered. terrible co. and terribly run! do not trust them with anything!!! stay far away!!!!!!
Posted: 3/07/2012 • Link to this review
I used to go to the 17th St DHI location, but apparently it was moved to Roswell. I would definitely drive to Roswell for the styles and deals DHI is known for. I bought a great bedroom set and a cool aqua linen accent chair there about a year ago (meant to write this review long ago), anyway I love my furniture and the service was great too. I have a friend who has been buying from DHI for about 5 yrs and her place is Amazing (plus she is the most frugal shopper I know so the deals have to be good). I think they have a few locations, but Roswell is the closest to me from Midtown. The people are great too, I hope Courtney is still there, she is so sweet and such a great designer. See you soon DHI!I love your stuff!! Suzanne G.
Posted: 1/13/2011 • Link to this review