We close tomorrow at (on a tuesday) 10am. I spoke with our closing attorney on Thursday to ask for settlement statement, etc.. I explained to her that we needed the info in order to have money wired from out of state and it might take a few days. She assured me she would get back to me no later than friday. Well I called Friday at 4pm and was told she was out of town and would be back Monday - we'd have the info Mon Morning - cutting it close. So Monday afternoon came and went, I called to find that she was out of the office Monday as well. Was told that someone else was handling it - and was transferred to her. She was not polite but stern and told me that it was dumped on her and she would put aside all her own work and do it since we needed it. I felt bad for being assertive with her, but needed the info. I asked why they were so understaffed - she responded that she didn't know, bad management I say! To be fair, she did what she said and got the info to me within a few hours. I think it's a poorly run company or they have "scaled back" to make a profit in the economy. We too purchased a forclosure and tried to choose another closing company, but the bank insisted on these people (Makes you wonder). Not good business - bad communication and I will tell more when it's over -but so far, I would recommend that you look for closing services elsewhere.
Posted: 10/17/2011 • Link to this review
had a horrific experience with this firm. Did not provide HUD statement or closing costs until a couple hours before closing. After signing the paperwork, the atty said she would be right back to complete the transaction, however, she left us in a conference room for an hour and NEVER came back. It is a secure building, we tried to leave but the alarms sounded when we tried to open the door (wouldn't unlock). We called and had several people in the firm trying to "track her down"- no one could find her or get through by phone. I have a feeling she left for lunch break and forgot us. We finally had someone let us out, and we went to the front and left our phone # before leaving, but never a return call. I'm not sure our loan even closed. This is a very unprofessional group. The auction/ foreclosure sales will lead you to believe you have to use them but you do have a choice. Please go anywhere else
Posted: 6/16/2009 • Last edited: 10/17/2011 • Link to this review