Our project was a full basement renovation/build-out. The people we dealt with at Direct Build were very professional and effective. We began the process with the design effort. Robert made sure he understood what we wanted and then crafted a design that not only met our stated desires, but suggested other features; many of which we adopted. The construction duration was approximately 3 months. The process flowed very smoothly. The few "hiccups" (eg. materials availability, etc.) that are common to a project of this magnitude were handled in a quick, decisive, and upfront manner. The communication between Direct Build and us was very clear and effective. We always knew what was going on. Suffice it to say, we VERY happy with our new basement!
Posted on GuildQuality: 6/29/2016
We chose Direct-Build out of 5 companies for the major renovation ($156K) of our 2-story 1974 all-brick home, while we remained in the home. This included remodeling 2 full bathrooms, adding a half bathroom, removing a 20-foot loadbearing wall to double the size of kitchen (had to be completely gutted), raising our kitchen ceiling from 7 ‘ to 8' by replacing all drain lines in bathrooms above kitchen, creating a Master BR & BA on main level (former LR / DR), shifting the dining room location, creating wall openings, creating an office space, adding a large deck, front portico (based simply on photo), built-in bookcases (based on hand-drawn sketch), reworking exterior steps, adding concrete walkway and large patio. Great communication and design ideas were key in selecting Direct-Build, and we were very pleased with Andre, Robert, and job foreman Bill. They accepted our change orders to lower price of "Allowances" since we independently purchased appliances, some lighting, and tiles. Their quality vendor recommendations for cabinets and countertops were very good and reasonably priced. The carpentry, brickwork, sheetrock, hardwood floors, steel beam installation, electrical, plumbing, concrete, and tile work were all excellent. Andre noticed that steel beam specifications written by independent structural engineer were incorrect, and he contacted the engineer to get them re-drawn at no additional cost. We highly recommend Direct-Build!
Posted: 9/03/2015 • Link to this review
Direct Build has now completed both our full kitchen remodel and our master bath full remodel. All to our satisfaction. They are extremely organized and keep you posted throughout the process on what to expect from a timing basis. This allowed us to plan accordingly. Great job guys.
Posted on GuildQuality: 8/26/2015
Even with a few hiccups, the job came out beautifully. Before you go into this be aware of the quality of carpet and tile and granite are addressed in the bid or you will be disappointed and face some change orders to get what you want. Stan the superintendent was great. Bill who installed our cabinets was wonderful. The subs were top notch.
Posted on GuildQuality: 7/27/2015
Direct Build gave me the most incredible bathroom ever! Their experiences and knowledge paid off when having help me make the "right decisions". Bill Snyder kept me from making so many mistakes. I would trust Bill in whatever he says. If I ever have another project, I will definately call Direct Build.
Posted on GuildQuality: 7/21/2014
We had our kitchen remodeling done by DirectBuild. It was a very big home renovation, and we were apprehensive about how it would turn out.But DirectBuild handled everything from the design to cleanup very well and we are very happy with our new kitchen. We went through several rounds of design with Andre until we were completely satisfied with the end product. The contractor Ed was very professional, and handled the job efficiently, and finished everything on time. They accommodated small customizations we made to the remodeling while the project was going on, and Andre kept us regularly informed about any updates to the schedule. I would definitely recommend DirectBuild to my friends for any small or big home improvement project.
Posted: 6/23/2014 • Link to this review
We have done a number of home renovation projects and I have never been so compelled to warn others of a company's practices. This company is more of a "dispatcher" sending no-named subcontractors with questionable work ethics and work quality to your home with absolutely no supervision. Ms.L, the secretary/office manager/inspector is who you will be dealing with after the initial presentations and nice drawings by Andre, the only one in the company who gives it an appearance of a professional company. If you have problem, then you are left at her mercy and she will ignore your calls and emails and acts childish and very unprofessional. The company that was sent by DirectBuild to do the work for us, did a horrible job, damaged our floors and did not clean afterword. We had to clean up and try to fix the mess they made after they left as they would not come back to finish the job. There are many decent contractors out there, stay away from this one!
Posted: 5/18/2014 • Last edited: 6/05/2014 • Link to this review
I do not recommend this builder. Not on time, did not finish the project. Delay 10 months to finish basement - sorry not finished yet. Used subcontractor who did lazy jobs and unprofessional finish for the bath and other places. Just stay away and save your money.
Posted: 2/14/2014 • Last edited: 6/12/2014 • Link to this review
I hired Direct Build to: install frameless shower doors, clean & repair my gutters, replace some bad wood trim and some painting. The only part of the job that was done professionally and as expected was the initial part of the project with the crew that installed the frameless shower doors. The quality of work on the wood replacement, gutter work and painting was very low quality and the crew that handled that part of the project was very unprofessional and sloppy. I had to make several calls to Direct Build about that crew disposing of paint in my yard, and low quality painting, as well as the crew member telling me my gutters had been cleaned of all debris -when in fact that had not been cleaned, but I guess he thought that since our home is fairly large that we weren't going to climb up on the roof to check and confirm that the gutters were all clean as he said they were. And true enough the gutters were still full of debris and leaves. After much back and forth, they had a supervisor to come out and watch over the crew to ensure work was completed as expected, but The manager Robert was rude and difficult to deal with. Although the shower doors turned out great, I would not recommend them to anyone due to all the other issues.
Posted: 5/18/2013 • Last edited: 6/12/2014 • Link to this review
Gabrielle, we sincerely apologize that you feel this way about your experience. Admittedly, we had some work that needed to be corrected, but we feel that we stood behind our word to deliver a quality job for you & continued working until all issues were resolved and completed to your satisfaction. After final completion of all work, you communicated to us that you were satisfied with the quality and completion of all work. If you feel that any work is below your expectations as you have mentioned in your review, please give us a call and we will be happy to come by to go through specifics with you and complete any corrective work as needed. We will always stand behind our work and service. If there is ever an incident where this standard is not met, we stay until it is fixed. We are readily available to assist you if you truly feel that there was work left short of your expectations. You may reach Robert, Andre, or any one of us here at the Direct Build Team and we will be happy to help with this. Again, please accept our apologies for your feelings about your experience. -- The Direct Build Team
Not at all happy with this crew. Some poorly trained folks sent to do a carpenter's job imho. Seems to be more talk and hype about their skill than anything else. I suspect you could do a heck of a lot better than these guys.
Posted: 11/20/2012 • Last edited: 6/12/2014 • Link to this review
I am unsure of the project you are referencing or the legitimacy of this review, but I sincerely apologize if this was an actual project with a bad experience. We are known for our excellence in quality and service, so anything short of that experience is not something we take lightly. Please contact me directly & I will be happy to resolve any issues as best as possible for you. Here is my direct email: firstname.lastname@example.org Respectfully, Andre Hames
We had a problem with flooding on our patio that no other contractor we contacted could or would fix. Bill of Direct Build came out and immediately came up with a solution. Shortly thereafter, his crew came out and did the work in a timely fashion, leaving the area clean when they left. The solution worked! No more flooding! I'll call Direct Build the next time I need any work done around the house.
Posted: 12/26/2011 • Last edited: 6/12/2014 • Link to this review
Mary, It was a pleasure working with you. We appreciate the confident and kind feedback. We look forward to helping you with any repair or renovation needs in the future. Thanks again from Bill, myself, and the rest of the Direct Build Team! - Andre Hames / DesignBuild Specialist
Direct Build is professional and honest. They did a great job remodeling and actually came in ahead of schedule. I would highly recommend them for any remodel or new construction. They show up and get the job done right.
Posted: 3/16/2011 • Link to this review