Direct Furniture

1005 Howell Mill Rd NW 
Atlanta, GA 30318
Phone: (404) 477-0038
Toll Free: (888) 959-8694
Direct Furniture Direct Furniture : Furniture Stores, Atlanta, GA

Reviews: 1

Posted on 1/23/2011

Went to look for item and the sales clerk came back to the area I was looking and did not ask could he help me. We were the only 2 in the room. I was the only one in the store at that point. I had to ask him. Then I told him I liked the item but the sale price was still over my budget so whats the best price he could do and he said well its already 40% off. So was most everything in the store, you ever heard of bargaining dude? A simple yes or no is what I was looking for. I asked if the item could be dismantled so I could put in my car, he said yes. He said he would tell the manager best price. Manager comes back and asked what price looking for. I told him and I pointed out a dent in the item, he said that is why its 40% off. No dude, everything else was 40% off too. He then says the item will be hard to put back together if they take apart and not fit in my car. I told him I put together more detail items than that so should not be a problem and of course I would measure to see if will fit my car. He finally bargain halfway my asking budget. Felt he was too discouraging everything I asked including if the item was available at another store because of the dent. They said no, only one. I said thanks and left. Felt they acted like what was I doing there and resistant. Did not feel like a valued customer at all. Will never go back there again. Had a negative for every request I asked. I need a can do or lets try and can I help you Maam store.




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Direct Furniture replied on 11-16-2011
I apologize that you had a less than desirable experience during your visit to our store. We take pride in ensuring that every customer is greeted when they walk in, their needs met, and happy upon leaving. I am sorry if you feel like we didn't achieve this goal, and we look forward to making it up to you on your next visit. -Team DIRECT
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