Dirt Cheep Music

made an online purchase from Dirt Cheep Music for a Michael Kelly Patriot Glory w/ hardshell case.I'm from Ontario Canada and the instrument I was looking for was unavailable anywhere locally. To keep the review short, let me just say that my being from Canada complicated the transaction greatly, but Aaron Rathbone and his staff gave me some very personal attention to make sure the guitar made its way to me. The guitar itself had some issues, but since it was shipped direct from the factory, it had nothing to do with Dirt Cheep. Even so, they were very concerned with making sure I was happy, and they looked after every detail until all issues were resolved. The things that stood out most to me were:1) Excellent prices2) Attentive, personal service3) Open and honest communication, and very quick responses to emails and questions4) A willingness to "make it work", no matter the challenges involved.I would highly recommend Dirt Cheep Music for any of your musical needs. They really make you feel like you're the #1 customer.

Steve Franks and Aaron Rathbone really worked with me and helped out with a new system for our group. We changed our mind a lot and had some issues on our end, but they stayed friendly and understanding through it all. We really appreciated everything they did and we got a great price.

Link to This Review      Post on Facebook   Share on Twitter

I've played musical instruments (such as the double bass, electric bass, euphonium, tuba, and pianosadly I never learned the recorder :( ) on and off my entire life. I've recently focused on teaching myself turntabilism through vids, and remixing. Not knowing anything about the product lines, I picked out a Mixtrack and asked if they might be able to offer other advice. About 45 minutes worth of knowledge later, I felt very comfortable with my purchase and that the people actually gave a **** about providing customers with quality service. In writing this, i'm actually going to go back today....

Link to This Review      Post on Facebook   Share on Twitter

My daughter wanted to learn the violin this year so we started looking around to buy one. I saw that Dirt Cheep Music had a decent looking student violin. It was called Brandenburg 880. I tried looking for some reviews of the instrument online. The only place that sold this brand was Dirt Cheep Music. It didn't seem to exist anywhere else. So I emailed and asked if it was an in -house brand. I was told yes it is and it's made specifically for them and to their specifications. So we drive out to look at the violin. We just saw the one on display and it looked decent enough, neither of us knows much about violins. So we had daughter measured and she needed a small size that they don't carry. They ordered it and we picked it up a week later. Imagine my surprise to find a Palatino tag on it. Palatino instruments are widely available, this store just calls it something else and leads you to believe it's some special violin that isn't available anywhere else. We plan on getting another Palatino when she outgrows this one. I just found this to be somewhat dishonest. Other than that customer service was great.

Link to This Review      Post on Facebook   Share on Twitter

The staff at Dirt Cheep went above and beyond expectations during the recent purchase of an instrument. Needless to say, after being a Dirt Cheep customer for twenty-one years, my expectations were met and then some. Thanks again!!

Link to This Review      Post on Facebook   Share on Twitter