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Discount Tire Co. Auto Parts

Discount Tire Co.

(678) 797-0447 www.discounttire.com... »

2930 Georgebusbee Parkway nwKennesaw, GA 30144   map »

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Reviews

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They do not stand behind their empty promises., 5/19/2011

#1:I went in for a flat repair. They said it wasn't repairable, and added "it's dangerous to drive out with those tires". The old pressure & scare tactic. New tire cost:$400. #2)Immediately... started hearing a "noise". Got it checked out and was told most likely my struts were worn out. Got new struts. But, the noise was still there. One mechanic finally figured out that I had the wrong tire size. Went back to Discount Tire about 3 months later, and they said "oops, sorry". They changed all four out with an inferior set for free. Cost for struts: $400. Wheel alignment: $50. #3) 1 year and two months later, I noticed all four tires were starting to wear down on the outside edges (Have only put 17K miles on a 30K warranty) Also, 1 tire had a nail, and needed repair or replacement(Since I also had their "no hassles" free replacement certificate) Their answer: Before they even checked out the tires they were trying to sell me new tires(not a good sign!) Their assesment: Tires unreplaceable, due 1)to "uneven" wear. (The guy said that Rikens are cheap & wear out unevenly & prematurely) 2)nail is within 1/2 inch of sidewall (It was more like 2 inches), & 3) treads below 3/32. Most of the treads were well above this, but they took the reading at the lowest spot. Bottom line:Their whole interest is to SELL, SELL, SELL, and not stand behind their empty promises. Sorry Discount, you've lost a customer.

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Horrible, 3/04/2011

600 dollars in damage to my car, of course they did not enter a ticket so they did not do, so they refused to even discuss. Go around the corner to Kauffman tire, they fixed everything Discount... screwed up. I gave the manager an opportunity to correct but he wanted nothing to do with me.

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Displaying 1-5 of 5

Reviews

reallyreally

Reviews: 1

They do not stand behind their empty promises.

#1:I went in for a flat repair. They said it wasn't repairable, and added "it's dangerous to drive out with those tires". The old pressure & scare tactic. New tire cost:$400. #2)Immediately started hearing a "noise". Got it checked out and was told most likely my struts were worn out. Got new struts. But, the noise was still there. One mechanic finally figured out that I had the wrong tire size. Went back to Discount Tire about 3 months later, and they said "oops, sorry". They changed all four out with an inferior set for free. Cost for struts: $400. Wheel alignment: $50. #3) 1 year and two months later, I noticed all four tires were starting to wear down on the outside edges (Have only put 17K miles on a 30K warranty) Also, 1 tire had a nail, and needed repair or replacement(Since I also had their "no hassles" free replacement certificate) Their answer: Before they even checked out the tires they were trying to sell me new tires(not a good sign!) Their assesment: Tires unreplaceable, due 1)to "uneven" wear. (The guy said that Rikens are cheap & wear out unevenly & prematurely) 2)nail is within 1/2 inch of sidewall (It was more like 2 inches), & 3) treads below 3/32. Most of the treads were well above this, but they took the reading at the lowest spot. Bottom line:Their whole interest is to SELL, SELL, SELL, and not stand behind their empty promises. Sorry Discount, you've lost a customer.

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robames

Reviews: 1

Horrible

600 dollars in damage to my car, of course they did not enter a ticket so they did not do, so they refused to even discuss. Go around the corner to Kauffman tire, they fixed everything Discount screwed up. I gave the manager an opportunity to correct but he wanted nothing to do with me.

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nwzgirl

Reviews: 10

Super No Pressure Service

I would highly recommend this Discount Tire store for any tire purchases / repairs. As a female driver, I'm often wary of auto and tire repair shops, but the service here was outstanding. I was able to research their tires online, choose a tire, and once I reached the store their representatives reaffirmed my choice, even though it was one of the less expensive options for my vehicle. No pressure, just facts. Their replacement warranty is also a great option. My boyfriend had a similar pleasant experience with a tire repair. Great service!!

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equiuga

Reviews: 23

Great Customer Service

I recently purchased a set of tires from this location and was very impressed by the experience I had. I showed up at 5:30 thinking they closed at 7pm not 6pm. I didn't even realize it until I went to pick up my car at 6:15 and realized that they had stayed late to help me out. I have worked in retail before and there was very little that was more annoying than a customer coming in right before you close. These guys were gracious and helpful the entire time and I greatly appreciate their kindness.

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smcclendon

Reviews: 1

Great Job!

These guys are really great to work with. I recently purchased and had tires installed by this co and was greatly impressed with the level of service that they provided.

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