Discount Tire Co. - Woodstock

Bret and Justin at this location have savvy business skills. I will be buying tires from these guys until I die. There was an issue that they solved above the bar. If you want a dependable tire company to do business with , these guys are the best.

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I had always used Costco but local one is too crowded. A friend had recommended Discount Tire. They were very knowledgeable over the phone and they mentioned other potential discounts; yeah right. My wife dropped it off and they had it finished before she could get in and out of Target (~30 min/ 4 tires). Also they called me and were able to give me the addditional "warranty" credit on my old Michelins saving another $40 off of an already great price. I would recommend this store.

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I recently purchased 2 sets of tires from this company and went into this location to b/c I was getting ALOT of road noise out of one set of the tires (they are rated to be super quiet and are a high end tire). After calling and getting a detailed description of what they were going to do to single out what tire was bad, I go in and they didn't do what they said they were going to do and then one employee stated with a smile that my wife needed to turn her "road noise dampener switch up." I was shocked as this is unacceptable customer service.

UPDATE 7/29/11
One of those sets of high end tires purchased above (Bridgestone Potenza Pole positions) ended up wearing out with 20K miles still left on their warranty. So I call around to get quotes on a set made by a different manufacturer. So I get some quotes and also find out that b/c it is warranty I have to go through DT again which I hate. So I call DT (2 separate locations) and they told me that b/c it is a warranty deal that they have to charge me full rate for the set of tires and that they will NOT match any other price. This company is unethical and does everything in their power to sock it to you. I would absolutely NOT deal with them!

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I recently had a flat tire and stopped by Discount Tire to get the tire repaired. On my way there, I called a friend and asked how often I was supposed to get my tires rotated (I'm a girl and didn't want to get something done that I didn't need).

As I pulled up, I realized they were closing and all of the employees were leaving. I yelled out and asked if they were closing.

The gentleman replied yes, but what did I need? I told him I needed to have the flat repaired and he said no problem.

He reopened the store, turned all the lights back on and he another employee stayed and fixed my tire. They said they will always stay late if someone has a flat.

So in our hurry up and rush society, 2 employees stayed late, reopened a closed store and were just as friendly and polite as if it were the middle of their work day.

You just don't find customer service like that anymore. As long as I live in the Woodstock area, Discount Tire will be my tire store. Oh, and I will be back there on Saturday for the tire rotation!

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I recently purchased a set of 4 tires here. Exactly one month later I had a flat because of a nail in the tire. This company had nothing to do with the fact that I had a flat tire, but they replaced the tire free from all charges, and didn't even use the warranty I had purchased! They are great!

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