I cannot stress how true all of they other reviews for this company are. I have just had the exact same problem. Commercial job, scheduled a 30 ft. dumpster delivery. When I called the day before they couldn't give me an estimated time of delivery but wanted to assure me that "dispatch" would be running all day and they would call me. Guess what? No dumpster at all the next day. Called the following morning and they assured me "dispatch" would get in touch with me in a few minutes. Yeah right. No dispatch, fraudulent company. Called to cancel my order and asked for a cancellation email and they hung up on me. I called the credit card company and put a stop on the payment. DO NOT USE THIS COMPANY!!!!!!
Posted: 5/07/2016 • Link to this review
These people are rude & unprofessional. Will tell you to email them & hang up on you, then never respond to emails. Refused to fix or replace a broken container.
Posted: 2/08/2016 • Link to this review
If I could give zero stars, that would be their rating. Do yourself a favor, don't use them. They delayed our renovation by a week and a half because they would not come empty the dumpster. They simply don't care. Extremely rude. Professional is not in their vocabulary. I regret using them. They are not cheap but I would have pay much more to get a company who would do what they said they would do.
Posted: 8/23/2015 • Link to this review
I called and asked if I needed a permit to place a dumpster on the street and was told NO. I waited all day for the dumpster to be delivered and NO ONE every showed up. I called the company and first I was asked if I really expected them to know where their trucks were or when a dumpster would be delivered? (Umm, yes I do, but I guess that unreasonable.) I called back later, and this time I was told that they didn't deliver it because I didn't have a permit. I tried to explain that they said I didn't need one, but the guy hung up on me, and then didn't answer the phone when I tried to call back. In fact, didn't answer my calls for the next 2 days, and I finally gave up. Then I was charged $195 because they didn't deliver the dumpster. Wish I had seen the reviews before I tried to do business with this company. Submitted a complaint with my credit card company and will also be filing with BBB.
Posted: 9/24/2014 • Link to this review
Rude, aggressive, argumentative and awful. Thati s the nicest way I can describe this company. Jerk who handles the phone told me my question was stupid after asking when I can expect a pick up then hung up on me. ten days later, no pick up. Called to tell him I filed a police report and he said, "good, maybe they can haul off your dumpster". Unprovoked, this guy is absurdly inappropriate. How are they still in business? They need to be SHUT DOWN!!!!
Posted: 7/15/2014 • Link to this review
Very unprofessional!!!! I was so disgusted with his customer service, I filed a complaint with The Federal Trade commission!! Wish I would have read these reviews before I ordered a dumpster (that was NEVER delivered and I was charged). This company should be shut down!
Posted: 2/04/2013 • Link to this review
Something is wrong with the guy that runs this business. I concur with the previous review. Totally rude and unprofessional. Reasonable on the phone until after you sign the contract. He is argumentative, lies, hangs-up on customers. The issue comes when you try to have the roll-off picked-up. "Someone will be out in a couple of days." After a couple of days, I call back and he talks over me and is not interested in what I have to say. I went on vacation and 9 days later, the roll-off has not been picked-up. When I call the man, he is rude, checks something, comes back on the phone and says,"No, Noone called for a pick-up." I told him I called him twice and the second time he refused to check to see if I was on the pick-up list. After another 2 days I called back 2 days later and he hung-up on me while he was "checking" on something. I called back immediately and it went straight to the answering machine. Contractors say these guyslike to leave the rollof for long periods because they get exposure with the name and number on the roll-off for neighbors to see. I was never rude to this man... I felt powerless to get this guy to do his job. Who do you call when they refuse to pick-up? It took 2 weeks to pick-up from the day that I requested a pick-up. Avoid headaches and don't use this company. By the way, the Better Business Bureau has 5 comlaints reported in the past 12 months.
Posted: 10/09/2012 • Last edited: 10/10/2012 • Link to this review
Was able to get the dumpster dropped off with no problems but could not get it picked up when it was time. They made empty promises about when it would get picked up, hung up on me and then instead of picking it up they brought an empty one to replace it and charged me $400 for the new dumpster I did not want. I still have not gotten my money back. I will never use them again and I hope this helps someone else from making the same mistake I did.
Posted: 9/04/2012 • Link to this review
There were hidden fees other than the dumpster fee. You have to pay landfill fee. No-trip fee was higher than competitors', which could screw you up in case. I would use other companies.
Posted: 3/07/2011 • Last edited: 6/17/2013 • Link to this review
* 24-Hour Service Available