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Discover Sewing

(404) 303-8030

220 Sandy Springs Cir NESandy Springs, GA 30328   map »

Business overview

Reviews

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Let's see if they make good on my $119 service..., 12/27/2010

Took my Pfaff in for routine service, including noisy bobbin case. It took over 2 weeks, and when I got it home the bobbin was still hanging up and in addition, the feed dogs wouldn't raise/lower!... Called them, they said the service "is under warranty" but that they can't take it in for at least a week. ARGH! It cost $119, the tech is supposed to be Pfaff-certified, but right now I am so frustrated I could bite! But I'll take it in next week and see what happens. By the way, the ladies who work there could not be nicer - I have no beef with them, just the technician/repair on my machine. Expensive, slow, and added a problem without fixing the old problem! I'll write back with the resolution once I see what happens....

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Were a big help., 7/16/2010

Took my older machine in thinking it was broken. After a worker spent some time looking at the machine, it turns out it was me using it wrong. They didn't even charge me.

Displaying 1-3 of 3

Reviews

catrita

Reviews: 1

Let's see if they make good on my $119 service...

Took my Pfaff in for routine service, including noisy bobbin case. It took over 2 weeks, and when I got it home the bobbin was still hanging up and in addition, the feed dogs wouldn't raise/lower! Called them, they said the service "is under warranty" but that they can't take it in for at least a week. ARGH! It cost $119, the tech is supposed to be Pfaff-certified, but right now I am so frustrated I could bite! But I'll take it in next week and see what happens. By the way, the ladies who work there could not be nicer - I have no beef with them, just the technician/repair on my machine. Expensive, slow, and added a problem without fixing the old problem! I'll write back with the resolution once I see what happens....

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Theaga

Reviews: 1

Were a big help.

Took my older machine in thinking it was broken. After a worker spent some time looking at the machine, it turns out it was me using it wrong. They didn't even charge me.

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Elaine1

Reviews: 1

Overpriced and Disorganized

I took my sewing machine here recently to have a routine tuning service. My machine is a basic machine with easy features. I brought it here because I thought it would be convenient and easy to pick up. I went to pick up my machine and it was not there and had been sent to another store. I had to come back a week later to find out they wanted to charge me close to $100 to tune my machine. My machine would be total $80 to tune other stores if not less. Will not go back!

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