I've had Dish Network for several years. Sometimes I'd lose the signal. No big deal. But recently it'd go out on the most beautiful clear evening with no clouds in the sky and just the slightest gentle breeze. It really didn't bother me too much. Then when I wanted to go online and have a look at my account. Typical customer. I don't remember my user and password. So I try to get some help from their "Customer Service". Ah no, that's not happening. I now have called 8 times with no resolution. I've been on the "customer support chat line" twice, and tried the email support too. I demanded to speak to the manager and was hung up on by a woman named Nicky. Twice now they've said they were resetting my password and that I have to wait 24hrs before it resets. Does any other company run their business this way? Not if they want to stay in business. I used to be happy that I was using Dish Network. It felt good to not use those other guys. I don't like the way they treat people either....or their meddling in politics. All this aggravating struggle has changed my view on Dish Network completely. I'm cancelling my account and signing with another company. It really is disappointing. I think that whoever is in charge of their IT must be totally oblivious. If you're considering Dish Network I recommend moving on. What once seemed to be a really good company, now is incompetent and getting worse.
Posted: 6/16/2011 • Link to this review