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Dixie Homecrafters

(770) 938-6900 www.dixiehomecrafters.com »

3100 Medlock Bridge Rd. STE 370Norcross, GA 30071   map »

Business overview

Reviews

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Disappointed, 10/01/2012

Having an issue with work they did just over 2 months ago. Can't get in touch with anyone. Their phones ring once, then say, "The person you're trying to reach is unavailable. Exiting the system."... And hangs up. Called cell number for the sales person who did the demo/consultation - left messages, but they don't call back. Are they even still in business? Have they sold us an expensive but defective "home improvement," then closed shop?

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Inferior windows, 9/20/2012

The windows failed and after numerous calls, complaints, a site visit - still no replacement. Warranty is not being honored. Please don't waste your time dealing with this company.

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Reviews

Danni63

Reviews: 1

Disappointed

Having an issue with work they did just over 2 months ago. Can't get in touch with anyone. Their phones ring once, then say, "The person you're trying to reach is unavailable. Exiting the system." And hangs up. Called cell number for the sales person who did the demo/consultation - left messages, but they don't call back. Are they even still in business? Have they sold us an expensive but defective "home improvement," then closed shop?

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teleadvice

Reviews: 3

Inferior windows

The windows failed and after numerous calls, complaints, a site visit - still no replacement. Warranty is not being honored. Please don't waste your time dealing with this company.

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dbutler12

Reviews: 1

Very nice salesman

What a delightful sales person. I don't understand all the negative reviews. You are reviewing the sales person and not the product. Do you expect an invited sales person to not try and sell you the product? David Messer was my salesman and I recommend him strongly. He gave me all the info and pricing. No pressure to buy. He did work out several options for me. What else can you expect. As far as I am concerned, this is a great company to do business with. No money until the job is done to your satisfaction.

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sannobleus

Reviews: 1

Phone Harrassment

There free no obligation estimate is a fraud. First guy was smart aleck and wrote 3 number on back of piece of paper. I’ve had numerous complaint calls with management. Agreed to second guy, who was not supposed to be salesman. Ended up with another salesguy. They don’t give estimates on options. You can only on whatever you say you want to buy. I didn’t buy. Have been harassed by phone calls. They never have their facts straight about what transpired before. After a couple of “follow up calls”, I told them that I did not want Dixie Home crafter to call me again. The same guy who I had told not to call me, called me again. I reminded him that I had requested that I receive no further calls from Dixie Home crafter. Still today, I get yet another call. This person was really clueless. Had no idea what I had gotten the estimate on. When I told him “I asked you not to call me again”, his reply was “I have never called you again”. Then he continued his sales pitch. Again I told him not to call me. And that he needed to arrange for Dixie to never call me again. I had to hang up since he didn’t seem to understand that I did not want to talk to him/ This is HARASSMENT!

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ChrisJohnson

Reviews: 3

Pushy

My husband and I ordered gutter guardians from this company several years ago, and while we were happy with the product, we are becoming very fed up with the fact that they will not stop calling us to try to pressure us into purchasing other products. I have repeatedly asked to have our numbers removed from their database but we still get calls constantly. Maybe we would have considered buying something else at one time, but we NEVER buy from Dixie Homecrafters again due to their persistent abuse. I am considering reporting them to the Better Business Bureau if it does not stop.

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SixTwoAtlanta

Reviews: 2

Pleasantly Surprised... Finally a Solution!

I have made several attempts to "fix" my gutter problems aka they are constantly full of leaves and pine needles. Round 1. I tried to do it myself 4-5 years ago with some plastic screens from Lowes. Great Store. Great Price. But I'm back up on the ladder prying the screens along with leaves and pine needles out of my gutters. Round 2. We tried a leaf guard one piece system. Looked good and kept everything out - including the water. Small floods around my foundation. Round 3. My wife ran across Dixie Homecrafters and Gutter Guardian at, of all places, a quilting show. Confusing combination, but who am I to judge. We agreed to let them come out and quote the job. This was a longer than expected presentation, but we felt educated and comfortable with the information we received. The design of their system just seemed to make sense! We schedlued the company to install the GutterGuardian with new gutters and downspouts on the rear of our home. The BIG problem area, 6 months and a full season of falling leaves and we couldn't be happier. The leaves and pine needles are on the ground and the water is flowing through the gutters as it was meant to do. Finally a fix for our problem. We will have Dixie Homecrafters back out this year to complete the front of our home.

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compuirv

Reviews: 1

valueless warranty

I had heavy duty gutters installed by this company. It was very expensive. I had to get it in writing that they would install the same day as dropping off the gutters and downspouts. Otherwise they show up when they get around to it. I also had it put in writing that they would take down the gutters when I had a new roof put on since their paperwork says the warranty is void otherwise. Now I get 2 stories from them. One guy says my type of gutter doesn't need to be removed and the wanrranty will remain in full force. I check with the home office to make sure and they say no - it has to come down and be re-installed. I have both answers in writing and they know I have the documentation to prove what was in the contract. Since I can't get a definitive answer the gutters can stay up and the roof project goes on. If they won't honor the agreement to remove at no charge, the rest of the warranty is probably not woth anything either. It seems obvious to me that whether the gutters have to come down depends on whether they get extra hundreds of dollars for doing it.

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JTShyman

Reviews: 4

Customer service non-existent

I'm not sure how this company stays in business with all of the bad reviews it has on here. My problem is I've already purchased GutterGuardian from them and had to pay them to remove it and then put it back on to the tune of $1,200! Worse yet: I've been trying for 4 weeks to get them to schedule a service call to put them back on! I've left voice messages for the scheduling manager, Chris, for the General Manager, John, and for the service department multiple times. Yet, they've sent me a bill for the removal and reinstallation. Not paying a dime to these crooks until they complete the job to my satisfaction. Stay well clear of these people. They are the worst there is in the business.

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VoiceOfReason

Reviews: 1

Sending burglars to your house.

Looking at a website that publishes local mugshots and was shocked to see a salesman for this company arrested for burglary and drug possesion. Not only that, he has an arrest record dating back to 1998 for burglary. This company is putting all of us in danger by sending criminals to our homes.

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KarenQH

Reviews: 5

Won't work with me

I filled out a form at some festival and received a call from Dixie right away. I attempted to set up an appointment with them during the day but when I told them my husband wouldn't be there, they balked. The woman wanted to know if I was "allowed" to buy windows without his permission. I FINALLY made an appointment with them, after much back and forth only to have them immediately call me back and tell me that they wouldn't come out if my husband wasn't home. It was their policy. After reading these reviews, I'm THRILLED that they didn't come out and waste my time. But I can't believe that their business is so good that they wouldn't come out at all simply because the "man of the house" wasn't home.

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Flatwater

Reviews: 1

2 1/2 hours of H-E-Double-Hockey-Sticks

Casually and foolishly, we left our name/number with Dixie at a local home/garden show. We then made the monumental mistake of allowing this company to send their high-pressure salesman to our house to price out windows. All we wanted was an estimate and a "goodbye", so we could research, check comparables, etc... After 2 1/2 hours of our lives that we will never get back, I politely but firmly sent the salesman packing. In that relentless period, he had pulled out every lame trick in the book to get us to contract with him on the spot - which we weren't about to do. It was a wearisome experience, to say the least. And I kept thinking about those poor folks that they flatter and impress with their false and half-true statistics, pressuring them into spending thousands over and above what they should... What little chance they had of gaining our business in the first place went "right out the window" (haha) by the rude, disrespectful, and condescending approach. DANGER, WILL ROBINSON!!

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Joe_123

Reviews: 9

Bad company

The weird sell man guy came to my house at 7pm, and didn't leave until 10pm. After sitting through his pitch, and getting the price that shocked me, I asked him to leave the place and tank God he left. Please be ware this company selling the worst windows I have seen but 3 times more expensive !! I will never buy or install window from this company.

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NearNorthlake

Reviews: 5

High Pressure - Poor Quality

DO NOT DEAL WITH DIXIE HOMECRAFTERS! High pressure sales tactics (since they charge twice what others do) and poor quality installation. It has taken over a month and 5 visits to get the install to the point that it is at least minimally acceptable. I don't know how their salesman can sleep at night, my conscience would not let me if I lied and misrepresented as much as they do.

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henach2009

Reviews: 1

No joy for salesman either

All of you folks complaining about high pressure tactics, let alone abusive pricing: well, let me tell ya-it only gets worse for the man that was standing in your home. DixieHomecrafters establishes what is called par pricing (code for just 4 times cost), and shares the margin above this level with the salesman. But wait; if the company is still hungry, they raise the par and limit the employee's compensation. The employees are visiting customers from early AM until late in the evening. Should a salesman leave the company, he will wind up being shorted or perhaps not paid at all. The CEO is unrelenting in his quest for profits, alcohol, and the puppetry arts as they intersect with the staff. As far as the rest of the management team, either drink excessively (as well as imbibe in other forms of hedonism), or you too will find yourself out of work and money. Folks, the salesmen are following a tried and true one call close format. Your perception of problems is 80 proof-look to the top. Remember: don't buy here!!!, but do lock your doors.

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veaseyr

Reviews: 1

Hi Pressured Sales Tatics

The Company's product looked good. I did not get a good feeling about their sales pitch. They quote 1.5 hours for the presentation maybe a little more. That not even close. I planned this for a 9:00 - 11:00 max at 12:00 I had to ask the salesman to leave and we wasn't finished. They did not want to leave to easily. No respect for things that you may have planned for that day. If you going to see their demonstration. You really need to plan at least 4 plus hours with contract write ups. Must close deal on that day. I strictly do not do these. BBB rating that they carry is B not A as stated by salesman. If this company even stood a chance, they blew with their sales tactics. 25K for 17 Windows. I've had another company quote me $5800 for the same job. In our house I decide on what our house needs and who will do it. My wife helps decides over all looks and method of payment if doable at all. I let the sales rep know that when it came to looks my wife would come and see, but 1st I was the one he had to deal with. Dixie had a hard time with this but went ahead. Their presentation is way too long and can be a bit boring. They really need learn how to get their presentation down to 1 hour.

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