This is naoneko's TrustRating, which is based on both the number of reviews naoneko has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful naoneko has been to the Kudzu community.
Posted on
2/25/2011
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The Ultimate RIPOFF
Asked them to replace my single shower door (32.5"w x 65"h). The technician showed up 10:49 am as promised and finally completed the work at 4 pm (they charge $75/hour). Initially, he billed me for $668.71 for 6 hours (which was really 5 hours and 11 minutes to be exact) of work which include his 45 min trip to Home Depot. Remind you, I paid for the new shower door, and $668.71 is the labor fee only. Then, he brought the price down to $$468.71 after I mentioned a lawyer and BBB. We finally agreed with $168.71, which include 2 hours of labor fee plus 3 hours worth of sales tax. Since I used $75 coupon, I didn't have to pay the whole 3 hours of labor fee. Next day, the company agreed to compensate $40. At least, after 5 hours and 11 min later of hard work, the technician fixed my shower door very nicely. If you have strong negotiation skills, use this company. You may be able to get $500 discount like I did .
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Dog Gone Handy replied on
05-12-2011
Poor communication is what ultimately led to the review of this project. The call originally came from the reviewers wife, whose English was very difficult to understand. The homeowner stated that we were replacing an exterior basement door and frame that she was providing. When our tech (master carpenter) arrived he was surprised to learn that it was not an exterior door but a shower door. DGH matches the skill sets required for each job to our individual techs skills to result in a professional job. Not prepared for this type of project, a trip to HD was required for supplies needed. It did take him longer to install the shower door. He presented her with the bill which she protested for the hours involved. She did give him a credit card though but did not call the office to discuss. Back at the office, the project was discussed with the office manager. It was agreed that only the time originally estimated during initial phone call would be billed to the credit card. The next day, her husband (out of town during installation) and the person who wrote this review, called and discussed the issues he was upset with. It was explained to him that we were only going to charge the amount originally estimated. He was not satisfied with this reduced offer as well and our explanation went on deaf ears as he vented that he felt we were trying to take advantage of his wife. Nothing could be further from the truth, and if fact to calm him, offered to credit him an additional hour. Communication is what failed during this job, from the first conversation with the wife, through communication to the office, as well as a timely follow up with the client to let them know how we were billing the job. The husband might also learn from this situation and he may wish to communicate with service companies in the future to ensure a clear picture of what the needs are for his home.
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