Don Juan Mexican Cantina

QUINTIN: By far the worst server ever!!!!! My 4 friends and I came to dine here since it was walks away from the Britney Spears concert that night. First of all, they were clearly understaffed and should have known better that there was a huge event going on at the Philips Arena. One of my friends had gotten there @ 5pm and the host never informed her that there was going to be a wait-list and she was never put on there. So when she found out, she was put at the bottom of the list of about 10 other parties above her. That truly showed poor customer service! We did not get a table until 6:10pm. Now, all of us are currently servers or servers at one point, so we understand the industry very well. We understand it took 5-10 minutes for our server, QUINTIN, to come greet us. It was busy. I noticed QUINTIN had a 5 table section, he was flustered, and obviously couldn't handle the weight and how busy the crowd was. That was the restaurants fault for clearly under-staffing for a huge event. When QUINTIN came to greet the table you can tell he was flustered, but that was totally understandable, so to be helpful, we gave him our entire order at 6:20pm: 4 Don Juan Margaritas, 2 Patron shots, Queso w/jalapenos, Guacamole, and 3 Chicken Tacos. We wanted to get something simple and fast because we had to be at the concert @ 7pm. We got sat the same exact time as a table for 4 girls beside us and saw QUINTIN greeted them and took their entire order then straight to us and took our entire

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CLIFTON: By far the worst server ever!!!!! My 4 friends and I came to dine here since it was walks away from the Britney Spears concert that night. First of all, they were clearly understaffed and should have known better that there was a huge event going on at the Philips Arena. One of my friends had gotten there @ 5pm and the host never informed her that there was going to be a wait-list and she was never put on there. So when she found out, she was put at the bottom of the list of about 10 other parties above her. That truly showed poor customer service! We did not get a table until 6:10pm. Now, all of us are currently servers or servers at one point, so we understand the industry very well. We understand it took 5-10 minutes for our server, CLIFTON, to come greet us. It was busy. I noticed CLIFTON had a 5 table section, he was flustered, and obviously couldn't handle the weight and how busy the crowd was. That was the restaurants fault for clearly under-staffing for a huge event. When CLIFTON came to greet the table you can tell he was flustered, but that was totally understandable, so to be helpful, we gave him our entire order at 6:20pm: 4 Don Juan Margaritas, 2 Patron shots, Queso w/jalapenos, Guacamole, and 3 Chicken Tacos. We wanted to get something simple and fast because we had to be at the concert @ 7pm. We got sat the same exact time as a table for 4 girls beside us and saw CLIFTON greeted them and took their entire order then straight to us and took our entire order next. All of their drinks and food came out 10 minutes later and they all had meals. We were still waiting on ours and we had 2 simple dips and 3 tacos. So CLIFTON brought us waters. Good job. There was another table with 2 gentlemen that sat down next to us 10 minutes after we did and they apparently got the same thing we did and got there food 1st before we did!!!!! We didn't get our food til 6:45pm, but we still didn't have any drinks. I've worked in a Mexican restaurant before and I don

QUINTIN: By far the worst server ever!!!!! My 4 friends and I came to dine here since it was walks away...

We were seated and then didn't see a server for more than 15 minutes. Then someone finally came to take our drink orders and it took another 15 minutes to get them. The orders were taken and when they were brought to us, they were cold, wrong, or poor tasting. We had to go to the front to ask for chips and salsa and refills on our drinks. The manager was called and told of the issues and did nothing and didn't really seem to even care. When the checks came out they had extra charges for the food that we didn't get. In all I would suggest not going for any reason.

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This is by far the worst Mexican food I have had in my life. I am not exaggerating one bit. The food was so bland, had no flavor at all. I make better tasting food with more flavor at home with el paso and taco bell kits.