Similar to most people, we hear a loud "BANG!" when closing the garage door and it was stuck in the down position. I started doing research and stumbled across Don't Panic Emergency Garage Door Repair. I called and was greeted by Phil who quickly set an appointment for the following day (WOW! I thought it was going to be at least a couple of days). He texted me when on his way, was on time and was extremely competent in putting the repair in place. He could have sold me on a more expensive repair but instead put me into the correct repair for my door and useage. Very personable on top of all of this! I LOVE giving business to small business owners and in this case, I will use Phil and Don't Panic for any and all garage door needs - he puts the bigger companies to shame with his quick response time and personal service. Thanks Don't Panic for getting things fixed quickly and effectively! You never realize how you take your garage door for granted until it no longer works! Steve
Replaced broken spring on garage door. Changed Torquemaster to Extension conversion. Covered by 3 year warranty.
Area Woodstock, GA
Cost Less than $250
Date April 2017
Posted: 5/01/2017 • Link to this review
A friend recommended Phil to me three years ago when we were dealing with replacement garage doors by another company which became something short of a nightmare. Phil patiently listened as I explained all the problems we were having and was able to solve them all. We have been calling Phil to maintain our 3 carriage doors ever since! He is extremely polite, and knowledgeable (just look at the subjects he writes about on his website) and he is the utmost professional. He is punctual, he clearly explains what the problem is and how he is going to handle the issue. He performs his job with a precision and pride in his work that you don't see much anymore. His pricing is very fair and because of him, I understand the mechanics of my doors and the importance of their maintenance much more than the average homeowner. Phil is the ONLY person I will call to service my garage doors!
Area Marietta, GA
Cost Less than $250
Date October 2016
Posted: 10/06/2016 • Link to this review
Words cannot express the amazing job Phil did! He came highly recommended by a good friend of mine and boy, he did not steer me wrong! From the first moment Phil answered the phone, I could tell he was very personable and super professional. Typically businesses are against providing a quote prior to seeing what the job entails...not Phil. I kindly asked him if I could send him pictures of my issue so that he may be able to assess the damage. He called me immediately after seeing the pictures and detailed everything that was required to repair the damage - over the phone! He even noticed something off about the 'good' garage door and said that he could repair that as well. He is extremely knowledgeable about his trade and was able to explain things in terms I would understand. His quotes were beyond reasonable, I couldn't believe it. I thought for sure that I would be charged a lot more once he actually repaired the damage and find something else wrong; but, I had to eat my words. Phil stayed true to his quote and even eradicated the awful squeaky noise coming from the 'good' garage door - free of charge! He was also spot on with the amount of time he said the job would need - in fact, I believe he finished it in less time than what he originally thought. I will certainly keep his information on hand for any future repairs (fingers crossed there aren't any)/advice and will recommend his services to all my friends and colleagues - hands down! Thank you Phil!!
Area Smyrna, GA
Date June 2016
Posted: 7/06/2016 • Link to this review
Phil should be your go-to guy for garage door issues. Phil was able to diagnose my issue over the phone as well as give me a range of solutions and prices. He showed up exactly on time for our appointment, completed the work in about an hour, and the final bill was exactly on the estimate. Great experience! Phil si professional and personable- highly recommended. Mike F Woodstock
Area Canton, GA
Cost Less than $250
Date June 2016
Posted: 6/08/2016 • Link to this review
I called Phil around 10am on the day my garage spring broke. My garage door wouldn't work at all- and Phil was to the rescue!!! He said he would be out the same day and he sure was. He already had the supplies needed and fixed it on the spot. Took about an hour and his prices were perfect for our budget. If I ever need any other repairs with my garage- I will certainly call DP! I am so happy with their work. Don't go to anyone else but Phil!!
Posted: 4/09/2015 • Last edited: 4/15/2015 • Link to this review
Use Phil Spencer for anything related to your garage door. He's knowledgeable, responsive, punctual, reliable, and inexpensive relative to Overhead Door or any of the other garage door companies, many of whom I've used previously. I hired him to replace a broken torsion spring and he not only fixed that but inspected to door and made some additional adjustments to ensure everything worked properly Phil cares about the work he does and approaches his work as a true craftsman. I highly recommend him, without reservation.
Posted: 10/11/2013 • Link to this review
When the garage door on our rental property stopped working properly, Phil (the owner of Don't Panic) came out right away. He diagnosed the problem and let me know my options. Then he made the repair as promised. A day or two later, the tenant had apparently messed up the door again, and Phil made another trip to repair it again, and he didn't charge an additional fee. I would recommend Don't Panic for garage door repairs, and I intend to use Phil's services again when necessary in the future.
Posted: 6/10/2013 • Link to this review
Don't Panic - Phil Spencer, was highly recommended by a satisfied neighbor. Now I am one too. Mr. Spencer was professional, courteous and explained what was wrong with our garage door, made a couple of fixes demonstrated what we could do to fix it ourselves next time and did a couple of maintenance items to reduce grating sounds etc. The charge? He refuses to charge for labor - just a minimal travel charge - that's much less than others I used before. We need more businesses like Mr. Spencer's. I will strongly recommend Don't panic to anyone - you don't even need to shop around.
Posted: 10/15/2011 • Link to this review
Very impressed with Phil. He arrived right on time, explained the repair well, then did the job quickly (replaced broken torsion springs). He was able to take credit card right on the spot (many other companies do not); and to top it off, the price was better than another company quoted! Will definitely be using "Don't Panic" for all my garage repair needs.
Posted: 8/08/2011 • Link to this review
As the owner of my own small business, I am very particular about who I select for services. Phil is a professional and knows his business inside out. I would recommend him to everyone and his price was honestly very, very reasonable. Thanks Phil for fixing the garage door - it now works perfect and I can actually lift it!
Posted: 7/07/2011 • Link to this review
There are three companies that consistently go way beyond the consumer's reasonable expectations - REI, Costco, and Don't Panic Emergency Garage Door ("DP"). A little over a year ago I called DP to fix a broken spring on my garage door. Phil arrived on time and repaired the spring for about the same or less than what the other companies quoted (I can't recall DP's exact price at this time). He was professional and courteous. This is what I would expect from any good company. Just recently, on Labor Day no less, I had problems with the sensor in one of the garage doors so I called DP again. Rather than jump at the opportunity to make more money off my garage door problem Phil offered a couple of things I could easily do on my own that might remedy the problem. I did as suggested and the garage door again worked as good as new. A company that is willing to give you free suggestions that may eliminate the need for their services, is a company well worth considering during those times when you may truly need their help. I would not hesitate to call Don't Panic Emergency Garage Door for any of my garage door service needs. See also my Yahoo review of DP.
Posted: 9/06/2010 • Link to this review
Phil replaced the springs in my garage door. He arrived at the scheduled time and was very courteous and professional. He had my garage door in perfect working order in about an hour. His price is the best I've found and his work is excellent. I would highly recommend "Don't Panic" to anyone!!
Posted: 6/15/2010 • Link to this review