Very poor quality of workmanship, works exclusively for ServPro (which is a poorly-run franchise company that uses sub-contractors such as this one), Guatemalan man does primarily all the work.Personality of owner is faux, touts family history, initially makes unrealistic promises and will walk off the job. BEWARE OF THIS COMPANY!
Posted: 8/17/2015 • Link to this review
I can't imagine why there would be a single negative review on this company, other than a misunderstanding on the part of the homeowner. We've used Doug Stell on more than one occasion, for both refinishing and install. We could not be happier with his work. He and his team are professional, thorough, and knowledgeable. He is meticulous with his work and clearly expects the same of his crew. He was eager to assist in any way and to ensure we were 100% satisfied on each job. Extremely reasonable, and we would trust him with any of our flooring jobs!
Posted: 2/07/2015 • Last edited: 2/09/2015 • Link to this review
This company's owner is very likeable, courteous, and pleasant. However, his workmanship and quality is well below par. My floor is quite a disappointment, and probably will have to be re-sanded in the near future. Other floor installers have really criticized the lack of quality. Also, he will NOT return telephone calls for service or for new customers. Be sure to get someone who does quality work if you desire a quality floor and don't let "personality" of the worker fool you.
Posted: 10/08/2013 • Last edited: 2/09/2015 • Link to this review