I contacted the HOA Management Office because upon returning after having spent years overseas,, my neighbors trees were making contact with the entire left side of my house. Additionally branches were laying on about 1/3rd of my roof area.. The pruning of trees is clearly stated as an Owner obligation in the HOA covenant,. The covenant also makes it clear that the HOA has steps that they will take regarding Owner obligation issues. When I called about this serious issue the HOA Management Team refused to do anything about it. This represented a clear dismissal of their enforcement of standards duties as stated under the covenant contract. We pay A LOT of money in HOA dues. I expect to get what I pay for.
Area Canton, GA
Cost $500 - $999
Date May 2017
Posted: 5/17/2017 • Link to this review
*currently awaiting response from David Douglas after advising property management of the "severity" of this situation and my daughter's health* Condos are flooded with cigarette smoke around the clock coming through the walls and fire sprinkler systems. My child who has severe allergies has been to Wellstar 3 times for treatment and cannot sleep in her bed in her own room. This has become health hazard that is putting my child's health at risk with second hand smoke.
Posted: 4/28/2017 • Link to this review
I put in an inquiry to our Holly Mill BOD via their email address, got no reply and sent the below letter to J Brack at Douglas Property Management, the firm that manages the 4 subdivision Holly Mill complex. As of 2/6/17 there is still no reply to my inquiry to the BOD about fences in the subdivision. Here is my inquiry to Brack. I rate the firm at one star and will shortly be looking into making a complaint to whoever licenses realtors. Sat. Jan 28, 2017 Mr. J. Brack Douglas Property Management 117 Towne Lake Parkway, Suite 300 Woodstock, GA 30188 RE: Follow Up to My Inquiry Dear Mr. Brack: A week ago I emailed the enclosed inquiry to the email address of the Holly Mill Board. So far no reply. May I now have one. Bill Harris
Area Canton, GA
Posted: 2/06/2017 • Link to this review
I own a 15,000 sqft shopping center in an area that has a commercial owner's association managed by Douglas Property Management. Before Michael Douglas and his team took over, our association was full of delinquencies, hundreds of yard signs littered our commercial drive, and our association was deeply in debt to a neighboring home owner's association. Since the change in property management, we currently have zero delinquencies and as a result we have completely repaid the debt to the HOA while keeping my association dues low. I no longer see trash or yard signs and we are now reinvesting back into our community in the form of new landscaping, irrigation, and monument signs for the area. None of this would have been possible without Douglas Property Management. I invest in retail real estate throughout metro Atlanta and the topic at a lot of other association meetings is ‘delinquencies are up, we need to raise dues'. At our association meetings we talk about reinvesting in our community often planning projects five and ten years out because we have the cash and leadership to do so.
Posted: 10/26/2011 • Link to this review
Do not enforce most of the covenants most of the time and then they discriminate against select homeowners who question them, targeting only those individuals for legal action. Use bully tactics. Do not answer letters or provide information or ever seem to know what's going on. Give only vague or non-answers if you can even get a response. Do not proceed in a fair and ethical manner as prescribed by law and their own bylaws. Horrific management company! Do not let this company be yours and if so, get rid of them!
Posted: 12/12/2010 • Link to this review
Definitely not about customer service!! Glenda will never return your phone calls but certainly finds time to write you letters telling you what you've done wrong. Thats fine, if I'm doing something wrong then you have every right to call me out, but at least have the common courtesy to respond to a phone call when I'm asking what to do fix the problem.
Posted: 7/24/2010 • Link to this review
I have a feeling golfatlanta sits on the Parkview HOA - complete opposite of her review. Worst communication with an "I can't" attitude. Unwilling to enforce covenants - only makes excuses. Wonder who the HOA benefits... property management companies, not you, the resident. Only takes 2/3 majority to make it all go away. At your next HOA meeting, ask them how much power they have to enforce a covenant - the answer will surprise you and make you think twice to what your money is going towards.
Posted: 6/24/2010 • Link to this review
Great company, easy to work with. Have good relationships with all of their Homeowners Associations. I absolutely recommend their service to any and all communities.
Posted: 10/19/2009 • Last edited: 6/24/2010 • Link to this review
A Fair warning to the wise, Don't ever deal with these people, move to a different area or hire someone else to do your property management! I have lived at my residence for 2 1/2 years now, I lost my job and was barely able to make bills so I parked my truck (properly mind you, in a designated parking spot), it sat for a few weeks and this company Douglas property man are a HOA board over where i live and they had my vehicle towed, I had to pay $125 for impound fees and I called them to get reimbursed well they told me i wasn't going to get reimbursed, I mean come on seriously in my own community with my truck that is registered to me and the house, rediculous!!!!!!!
Posted: 9/28/2009 • Link to this review
I wanted to put a fence up. I got approval from them and put it up in June of 2007. Decemeber of 2008 rolls around and i get a letter from them saying my fence needs prior approval. So I fax them the letter of approval that they emailed me in 2007. Couple months go by and i get the same letter. I'm thinking, ok they must not have got my first fax, so i faxed the approval form again. I keep getting calls and mail saying i need approval for my fence, finally i send them a fax with the approval saying here it is quit harrassing me about it. The letters keep coming, so i just toss them away. Finally i get a letter from their attorney saying i owe $1200.00 in homeowners association fees, $160.50 in past dues, $50.00 attorney fees, another $635.42 in attorney fees. Well what happened was I added privacy boards inbetween the fence slats to my existing fence. Didn't think anything of it. I didn't think it was a fence. The homeowners association claimed it was a second fence, when all i did was add pickets on top of existing pickets for privacy. They said in their letters "your fence(s) need prior approval", months after these privacy slats were added. If they had said your fence modification or changes needs approval, it would have been different. Now i'm in a urinating match with them over these fines and fees, and apparently their not wrong, i am. What do you think?
Posted: 4/02/2009 • Link to this review