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I had a great experience working with downs safe and lock. Very knowledgeable, accommodating to my schedule and fair prices. Scotty, the locksmith did a fantastic job walking me through my options to add security to my new huse. I highly recommend them.
Posted: 3/06/2012 • Link to this review
Downs came today to rekey the locks to my house. They were extremely accommodating to my schedule, quick, curteous and professional. Serviceman David Morris even fixed a loose coathook near my door without my even asking. I would recommend Downs to any friend or neighbor.
Posted: 10/05/2011 • Link to this review
Polite and Professional. Pleasant on the phone, no delay in calculating the estimate for rekeying my home. Fair price. Accommodated my request for a specific time of day to arrive for the job.
Posted: 9/22/2011 • Link to this review
Amazing customer service. I needed locks changed, they were fast and did a great job. My AC wasn't working so the poor guy had to work out in the heat and my house was almost 90 degrees. He was so kind and even helped me figure out why my AC wasn't working. The control unit didn't have batteries in it. He even gave me batteries and put them in for me before he left. I would reccomend this company very highly to anyone needing this type of service.
Posted: 8/12/2011 • Link to this review
I misplaced my front door key and I was able to bring the lock to their shop and they rekeyed it for me within 5 minutes for just $14. Can't beat the price and convenience. They were also able to copy a special key for me that several other places did not have .
Posted: 8/10/2011 • Link to this review
I moved into a new townhome that had almost 10 deadbolts plus normal door locks. I had many contractors in and out before I moved in, so I needed to re-key. I thought it would be an all day job, but Scotty made it look easy. He was fast and efficient. I'd definitely use Down's again.
Posted: 7/07/2011 • Link to this review
A locksmith from Downs re-keyed the locks on my house this morning. He showed up on-time, the service was prompt, and he did a great job of answering all of my questions. The locks work better than they did before he did the work.
Posted: 3/08/2011 • Link to this review
Had all locks on our new home re-keyed. Our tech, Steven, was right on time and was very personable, knowledgeable and efficient. I think their prices are fair and would recommend them to anyone.
Posted: 3/01/2011 • Link to this review
I had called for service at 5:00pm on the day before Christmas Eve. At my request, Downs had someone at my house at 8:00am the next morning. Scotty explained the process, offering different options, and he quickly rekeyed the locks based on my preferences. I was able to beat the holiday traffic out of town. Two thumbs up for Downs (and Scotty)! Best bonus: They gave me a discount for mentioning Kudzu when called to set up service.
Posted: 1/09/2011 • Link to this review
Below is my original review, this is an update: Downs discovered that the tech overcharged me by mistake. They corrected the situation promptly, refunded the amount, and added a 10% discount for being a kudzu referral. That's what I call top notch customer service! -- I had Downs install a strikemaster on two doors and swap out a deadbolt. The strikemaster I find to be a pretty ridiculously expensive piece of metal. $99? WTF... And installation was $85 for each strikemaster. All of this would be acceptable if they didn't charge a $75 "service charge." I needed this work done, so I agreed to these prices. Had I not been rushed, probably would have done this work myself. The tech was certainly qualified and did a fine job. Just found the pricing for what I had done to be expensive.
Posted: 9/22/2010 • Last edited: 9/28/2010 • Link to this review
I called Downs after moving and they scheduled for the next day. We had 4 deadbolts that needed to be drilled & installed. Two guys came and were done in no time. We feel safe and secure.
Posted: 9/13/2010 • Link to this review