The technicians came out, did a great job, showed me the air duct cleaningprocess, and cleaned up after themselves.English is not my first language, but they were very patient in explaining the whole process. I am using them for chimney cleaning when it gets colder
Posted: 5/01/2013 • Link to this review
These guys were great! They cleaned my air conditioning and my dryer vent. They were clean, quick and polite. They called before they arrived and they didn't ask me to wait in all day like some other companies I called. Thanks for all the helpful reviews Kudzu users- you helped me find a great company! I would use them again without hesitating.
Posted: 7/31/2012 • Link to this review
Dear home85, Thank you for using us for air duct and dryer vent cleaning. It was a pleasure working with you. We look forward to working with you in the future:)Melanie
We had Dr. Air Duct come and clean our vents and then they upselled us to clean our dryer vents. They did not connect the dryer tube on the wall or the dryer when they were done and they completely mangled the ends of the tube. They didn't say anything about it when they left and when we turned on the dryer, all the hot air and dust blew into our laundry room. I called to get a refund and they still have not called me back. Will never use them again and would not recommend using them unless you want a company who doesn't even call to rectify the situation.
Posted: 7/27/2012 • Last edited: 7/31/2012 • Link to this review
Dear homeatl321, Wow, that does sound horrible. Dr. Air Duct has a team of experts that work with us. That does not sound like Dr. Air Duct was the company that came out to your home. Our technicians are very professional in their services. However, I do apologize for any unprofessional services you received.
Made 1st appt and never showed. They were 2 hrs. late on next appt. One tech dirtied walls with blackened hands. Then could not screw back return guard they took off. Had to pay someone else to fix that. Poor customer service! Thank goodness Groupon refunded our money. Think long and hard at who comes to the door before allowing them to do work.
Posted: 1/16/2012 • Link to this review
We apologize that you did not have a good experience.
I bought the Kudzu deal for $89.00 and I got a technician that had been with the company for 3 weeks. He failed to cover the fireplace with plastic before starting. Why is that so important??? Because soot was on every surface of our entire downstairs after he was done. I asked, "the last time I had the chimney swept, the guy covered the fireplace with plastic, do you guys not do that?". He replied that he was never told to do that, so he didn't have any intention of doing it. I should have stopped him right there, but I mistakenly thought his vacuum might catch all the soot. BIG MISTAKE.
Posted: 9/20/2011 • Link to this review
Thank you for using Dr. Air duct for your chimney sweep service. While we make every effort to do a great job and treat your home with care, mistakes do happen. Another technician came out and cleaned the carpet where the soot fell and also cleaned additional areas of the carpet that we did not get soot on. We always aim for our customers to be satisfied and we are very happy that you made us aware of the situation. Thank you for your time and patience.
Dr Air Duct is obliviously a start up business from some of the mistakes they made but they did a great job on their Chimney sweep and Dryer vent cleaning they also didn't cut corners u love the job they did. I strongly recommend their service.
Posted: 9/17/2011 • Link to this review
Hello,Thank you for using Dr. Air duct. We are glad you had a great experience and look forward to working with you again. Thank you, Melanie
My wife purchased the chimney sweep deal and based on the Kudzu reviews we decided to have the airvents cleaned as well. While the rep who came to the house was nice, the job was poorly done. Once the vent covers were removed, it was obvious that only the return vent was dirty. The rep said that the $250 charge could not be adjusted to only clean the return and unit. In hindsight, I should have canceled at that point. The final result was a mess around each vent where they removed and replaced them and several vents were put back on backwards. Having to clean up and fix air vents after paying this "cleaing" company $250 to have the air vents cleaned is difficult to deal with. After addressing these concerns with the rep he said he would have the owner call me which hasn't happened (this was on 9/6). I do not recommend contracting this company.
Posted: 9/13/2011 • Link to this review
Thank you for using Dr. Air duct for your chimney and air duct needs. We apologize that you were unsatisfied with the price and the dust around the vents. We would have come back out and cleaned that area but unfortunately we can not change the price of a job. $250 for air duct cleaning is an excellent price as it includes the furnace cleaning as well as using disinfection with organic solution.
Great deal going on right now. I absolutely love it. I purchased the deal for $89 and it is money well spent. The technician was very helpful and he cleaned out everything so thoroughly, it looked brand new. I will recommend and use Dr. Air Duct again. Thank you, Tae
Posted: 9/13/2011 • Last edited: 9/14/2011 • Link to this review
Thank you for contacting Dr. Air duct. We are very happy to have you as a client and we look forward to working with you again.
Unfortunately we can not please everyone. We came out and cleaned and spent over 4 hours making his home clean and sparkling. Eko Fresh cleaning is a sub company of ours and it is common for our customers to use the services of Dr. Air Duct and Eko Fresh Cleaning.
They were friendly and seemed to do a good job. Beyond the tops of the vents who really knows how well the vents are cleaned. They didn't clean up after themselves at all! Left a dusty mess at the location of every vent. I had to clean after they left! I wouldn't reccomend them to friends or call them again.
Posted: 6/13/2011 • Last edited: 6/15/2011 • Link to this review
The vents were cleaned well inside and out. If the customer had called us, we would have come back and cleaned up all the areas that she felt were a mess. We stand behind our name and good reputation. Unfortunately, we are just finding out about the dissatisfaction through this review. We are always here to make our customers happy.
DR Air Duct sends shivers up my spine. I am a very polite person and never speak ill of anyone but this company has forced me to issue a warning. Stay as far away from them as possible. My home is destroyed. They came to clean my carpet and their workers joey and jack left muddy footprints on my carpet and it has a horrible smell that won't air out.
Posted: 2/25/2011 • Last edited: 5/22/2011 • Link to this review
We thought ourt dryer was about dead. It took almost two full cycles to get a load dry. My neighbor had just recently had this done with good results. So I thought we would give it a try. We used Dr. Air Duct to do the job and were pleased with the results. Our dryer is working much more efficiently now and I see that with proper maintenence will last us a long time. F. Cutler
Posted: 8/01/2010 • Link to this review
Let me tell you about the experience I had with the cleaning Dr. Air Duct provided. The customer service is very good and professional. I had many questions about this service. The receptionist and cleaners from Dr. Air Duct were patient and answered all my questions. I was very sasified with the cleaning and couldn't have found a better company. Josh C.
Posted: 5/19/2010 • Link to this review
I used this company before and they really helped me out. This time I hired them to clean my air ducts and they did just as good a job. I have a couple of dogs and they shead a lot! I know that my house was getting really furry and I was sure the inside my vents were too. I removed the vent cover in my kitchen and looked inside and saw that it needed to be done. Anyways, long hair story short, my house is in great shape thanks to this company. Excellent job again. A less furry, Sandy k.j.
Posted: 4/19/2010 • Link to this review