I strongly would NOT recommend this chiropractor! My second visit was a horrible experience! The first visit was mediocore, but a familiar facility when I had a sudden mild injury needing chirapratic treatment. I purchased a Groupon for myself as the first one used there was bought for me as a gift. Upon making my appointment over the phone I replied I wasn't a new patient and mentioned I'm using a Groupon for this visit. The day of my appointment, Dr. Kathleen Moncreiff asked if I've had treatment there before. I answered yes then instantly the tone of the conversation changed and she accused me of trying to commit fraud by purchasing another Groupon promotion. When she finished ranting I explained I wasn't aware I couldn't purchase a Groupon for myself for a second visit. She accused me of lying and trying to steal from her company. Rationally, if that was the case I would have said YES I'm a new patient! As she went on her tone during the whole accusatory "conversation" was disgusting! I was belittled and my intelligence challenged. Thank you to Groupon's Customer Rep. for being understanding and professional in handling this complaint! Also confirming the vendor didn't follow Groupon's new patient verification process. Though I didn't get the medical treatment I so needed, I did get a refund from Groupon and reassured my complaint will be noted. Hopefully others wouldn't do business with such an unprofessional vendor!
Date May 2017
Posted: 5/29/2017 • Link to this review
Going to see Dr. Moncreiff is an absolutely positive experience. She has many years of training, and understands many different techniques so that she can decide what is best for you. She takes the time to talk with you and hear what is going on with your situation, so she can make the best decision for treatment. You will feel like you had an extremely thorough exam and comprehensive treatment each time you go to see her. She will not rush you in and out and by the time you leave you will feel like a new person. I highly recommend Dr. Moncreiff!!
Posted: 9/06/2013 • Link to this review
I've been coming to visit Dr.Kathy for many months now. First of all, she is so friendly, kind, understanding, and skilled. I originally came to see her due to hip and neck pain that I was experiencing for quite a long time. I was kind of nervous going that first time cause I worried that the treatments would hurt. Was I ever wrong! Dr. Kathy was so very gentle and the treatments felt really great. To my surprise, the pain lessened after that first visit. I have continued to come in for adjustments and am so happy to report that at this point, I'm pain free!!! I very highly recommend Dr. Kathy to anyone who would like to get healthy and remain that way. One more thing - the entire staff is so friendly and helpful. Thanks Dr. Kathy and staff.
Posted: 8/31/2013 • Link to this review
I am pleased. I used a Groupon to go see the chiropractor and met Dr. Kathy Moncreiff. Ever since, she's been my regular chiropractor. She's understanding and explains chiropractor talk to you in a way that doesn't make you feel stupid. I had a situation a couple of months ago where I had to deal with some things in my family and I was kinda drained financially; Dr. Moncreiff was so understanding and patient and willing to work with me. She has this way of making you feel like you're not total crap because you have some issues going on. Lots of doctors, especially specialists, can be so arrogant and condescending and forget that they're there to help people. They shouldn't accept a free ride, but work with people financially who really need their care. Dr. Moncreiff even works on Labor Day! I said NOOOO I'm not taking an appointment on that day lol! The rest of the office is nice too. It's clean and the people are nice; no rudeness and they don't act like they don't want to be bothered. They're always laughing and cracking jokes and it helps uplift an already crazy mood (who really loves going to any doctor?) They are all educated and help me understand why regular chiropractic care is necessary and they even have a weight specialist there who knows her stuff. Everybody contributes positively and it's so close-knit. I love that! It's MARTA accessible for those that don't drive. Goooo Health Source!
Posted: 8/29/2013 • Link to this review
* By Appointment Only