Description of Complaint: My wife decided to place an order for the Klaussner Bentley sofa and loveseat on the 11/7, with salesman Jim at the DHI Kennesaw store. However, before Jim could place the order he took two phone calls while she was sitting there. One apologizing to another obviously mad customer and the second was a personal call. Very inappropriate. My wife flipped though some of the fabric swatches they had literally thrown all over the floor and tables in the dimly lit room in the back of the store, but didn't like any of the 'custom' choices and decided to go with the standard fabric that was on the sofa in the display room. Jim promised a 4 week delivery max and stated there would be no issues or delays with the fabric selected because this was the standard fabric for the sofa. She felt nervous about the order because of the lack of professionalism and the messy fabric area, but decided to proceed any way because she liked the couches and they were a decent price. Now two weeks later, we call to check the status of the order that we should have been receiving in two weeks at this point and Elizabeth states, "Oh we just got an update today saying the fabric was on back order and now it won't ship until late December to early/mid January 2015. 13 weeks+ is unacceptable and completely unprofessional. This was not what we were promised. In hindsight I wished she would have walked away prior to placing the order with this company.
Posted: 11/24/2014 • Link to this review
After looking at at least ten furniture stores , I was finally able to find the perfect coffee table. Dhi was very helpful in ordering our table and really cared about our needs. We will definitely be back for any other furniture needs in the future .
Posted: 10/14/2013 • Link to this review
This is a wonderful company, knowledgeable staff provided excellent customer service. The furniture is top notch and the overall value for the price you pay far exceeds any other place in the metro atlanta area. They do not stinge on quality and workmanship for a lower price point. Excellent value and I can't say enough about this company. Small staff that really know what they're doing. A special thanks to Courtney at the Town Center store. Highly recommend, you won't go wrong here.
Posted: 10/30/2011 • Link to this review
Love Love Love this place. Great prices for such solid and stylish furniture. They have a lot to choose from and most importantly the staff is very knowledgeable and not pushy. They even gave me great design advice. Not your average furniture store!
Posted: 10/25/2010 • Link to this review
My design consultant was so nice and so knowledgeable! She spent a ton of time with me going over fringes and fabrics for my custom sofa. When it came in I was astonished that I was able to luck out on such a unique beautiful sofa at such a good price! I will definately be back to do my bedroom furniture! Thank you DHI!!
Posted: 10/13/2010 • Link to this review
The quality of the furniture is great and the prices are far below what I have found anywhere else. My neighboors & I think of this store as our secret shop. They actually will even give you a gift certificate when you refer a friend.
Posted: 10/13/2010 • Last edited: 10/20/2010 • Link to this review