We recently moved into the area. Today we brought our mustang for an oil Change. We had 9 AM appointment and told the service person we needed to have the work completed by 4 PM. We called several times NEVER were our calls returned and we weren't notified that our car was ready. With the economy being as bad as it is one would think that customer service would be a high priority, obviously it isn't. This is the first and last time we'll be using Drew Ford for our cars maintenance. Our second visit - We decide to try Drew Ford again, maybe they were having a bad day. Well all I can say is they consistant in their poor customer service. Never again!
Posted: 4/07/2009 • Last edited: 3/01/2011 • Link to this review