I have been a client with DSM Design Studio twice. Dawn Sanders-Myers (DSM) is a very creative, vibrant, organized and professional interior designer. The first project was my home renovation and the second one was for my event space, so I have had the honor to work with Dawn both personally and professionally. My renovations were done on time due to my tight deadlines and the results were amazing! I highly recommend DSM for any project small or large. Dawn's attention to detail and wonderful customer service makes her such a joy to work with, but most importantly her design skills are absolutely fabulous!
Posted: 4/08/2013 • Link to this review
Dawn has an impressive portfolio and we were pleased with the work she completed. However, working with her was so frustrating we didn't have the energy to finish. After finding the unfavorable reviews on this site we felt like "ah, we're not crazy, we really did experience this!" Our basic frustrations were: Customer service: Dawn certainly was more focused on her rules than on the fact we were paying customers and she was in our home. We constantly battled to get her to focus on what we wanted, rather than her vision of our space. Moreover, we were often subject to snide comments and rude e-mails, and were consistently asked to re-arrange our schedule to accommodate HER business. Poor oversight: While we understand there are always glitches in home improvement projects, they were constant. Moreover, despite being paid a "management fee" for each portion of the project, Dawn seldom caught these glitches and was nearly always reluctant to address our concerns. Even when there was damage to our property and items were improperly installed, we were subject to "you can hardly see it" or "it doesn't look that bad". Inability to stick to a budget: We hired Dawn to design 3-4 rooms in our home. After having completed ~3/4 of our living room, we reached the budget discussed for the entire project. Even when we gave her a specific amount for one final item, she spent hours only to come back exclusively with high-end items that well exceeded our budget.
Posted: 10/17/2010 • Last edited: 10/12/2011 • Link to this review
'nuff said. It was difficult getting past even the interview process with this girl; we could barely get a word in edgewise due to lack of interest in our needs vs blabbing about her own. We are suspcious of the back-to-back postings with all the exclamation marks--they just scream "self-posted."
Posted: 2/09/2010 • Link to this review
We are a small, intimate company and thoroughly keep account of potential clients and contacts, but we have no record of any such persons or situation. We welcome and encourage you to contact us directly if this is a legitimate account to discuss. We strive to really understand our clients, their needs, and how we can best help them. All of our below postings are absolutely from previous clients and we'd love to provide you with a list of our references, including those who posted here on Kudzu. Thank you.
dsm handled everything we needed, including contracted work and design services. Very worthwhile! We found the work was done on-time and handled in a professional manner! dsm also handled negotiating our own personal preferences when we couldn't agree!
Posted: 4/20/2009 • Link to this review
I hired Dawn in Feb 08 to choose paint colors and redecorate my existing home, then redesign a bathroom. After promptly cashing my retainer fee, she refused to get started on ANYTHING related to the main house until I chose a builder for the bathroom. I asked why, since it didn't make sense—the main house would dictate the look of the small bathroom, not the other way around. She remained adamant. When I still hadn't chosen two months later, she had the nerve to complain, yet still wouldn't begin work on the main house. This scenario set up nine months of complete frustration for me, during which I outlined my wishes and priorities, only to have her largely ignore them and present me with "designs" that were not creative and mostly off-base. I was subjected to sarcastic looks and emails, and underhanded, snide comments about "changing direction." She lacked listening skills and rarely took notes. I had to continually repeat myself, as she squandered dollars and time showing me things I didn't request or doing internet research I had already done. She was more focused on her rules and getting me to buy overpriced furniture so she could get her industry cut, than the fact that I was the paying customer and that it was my house. She needs a lesson in customer service and a few more years of experience. Thankfully, I found a designer who listens and shares her discount 100%, and helps customers fulfill their vision instead of pushing her own.
Posted: 1/27/2009 • Last edited: 2/09/2009 • Link to this review
We met Dawn through Landmark Builders Group and with in a quick period of time became very comfortable with the selections she made. Dawn has a knack for listening to clients to determine their needs and coordinating with the builder and superintendant. The results were beyond what we had hoped for. Great job Dawn!
Posted: 10/14/2008 • Last edited: 11/28/2008 • Link to this review
Dawn is a wonderful decorator! She and I went through my whole house together and discussed which changes I'd like made as well as my timeline. She has such an eye for detail. We decided to revamp the kitchen first and replaced countertops, backsplash, cooktop & range, paint, lighting and smaller details. Oh my goodness... the finished product is so beautiful and it came together in a way that would never have happened without her help. I have received several compliments. We also updated the den and study by rearranging my existing furniture and artwork and buying just a few items. I love it! I plan to work with Dawn again to update additional rooms. With her help, I have saved so much money because we buy exactly the right item the first time. She's professional, is willing to work within any budget, and is fun to work with. It was like having a girlfriend come over and help me with my house.
Posted: 9/07/2008 • Last edited: 2/06/2009 • Link to this review
We are custom home builders and use Dawn for all of our projects. She has an excellent eye, great organization, task driven, and pulls all the pieces together on time and within budget. We and our clients love the finished product! Can't say enough good things about Dawn. Feel free to call for more info. Landmark Builders Group, LLC. 404-373-9330
Posted: 7/25/2008 • Link to this review
Dawn helped me to design my main living areas over the course of several months and I could not be happier with the results! Dawn offered me fresh perspectives on design and a willingness to help me every step of the way. With her help, I now have a space that reflects who I am, and I take great joy in it each and every day. I have received dozens of compliments from visitors on the interior design, and I always highly recommend Dawn to anyone looking for a great designer!
Posted: 5/26/2008 • Last edited: 5/27/2008 • Link to this review
Dawn helped us design both the inside and outside of our new home over a nine month period. Dawn had it all - great quality, service, and value. She was very professional, patient, thoughtful, listened to our wants and needs, paid attention to detail, available when needed, and magically created creative, inspiring, and usable spaces. She assisted with every room in the house, including designing the kitchen. She always made sure that we liked what she suggested. We love our new home and so does everyone who sees it. I would highly recommend her.
Posted: 9/07/2007 • Last edited: 1/27/2008 • Link to this review
Dawn and her helpers did a complete makeover of our bedroom in one short weekend! It was done as a surprise for me, so I didn't watch the work in progress. When I was finally allowed to see the finished product, I couldn't believe I was in the same house!! She paid so much attention to even small details, and the colors, arrangement of furniture, pictures on the walls, lamps, window treatments and places for storing our "stuff". The whole room is very balanced, like a work of art. She took the thought and time to consider what would be my style and what would appeal to me, and the results were better than I could have chosen for myself.
Posted: 3/07/2007 • Last edited: 11/28/2008 • Link to this review
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