This location is very convenient, but the service is almost rude at times. I was there only a week ago and after placing my order, paying and waiting 45 minutes, I was told that my order was not available. (They had the product. It was just on hold for someone else.) After I was given a refund and was walking out the door, I was told to 'have a nice day'. I will never go back to this location. FYI - go to the D&E store located at Union & 83rd in Peoria. They provide great customer service, short wait times, and it's only about 5 miles/10 minutes from the Scottsdale location. I can't recommend this location enough!
Posted: 4/02/2012 • Link to this review
I have shopped at Dunn Edwards many times because I like their paint quality. I have been extremely disappointed with their customer service. I feel like they treat me like a 2nd rate citizen every time I go there. They employees ignore customers and there is always a long wait time, few customers and many employees not helping. My most recent experience was today. I went to buy 2 gallons of paint and was told I would get a 25 % discount with my AAA card, when I got home I compared my receipt from 13 days prior when I bought one gallon of paint. I did not use my AAA discount the first time, I saved a whole 50 cents on my purchase. What a rip off. I hate shopping there. I am going back to return my unused paint. I am so disgusted with them. I will go back to shopping to its competitors that have better customer service and better prices.
Posted: 11/12/2008 • Link to this review
Dunn Edwards has quality, beautiful paints, to be sure. They also have a well stocked supply of supplies for painting--brushes, drop cloths, tape, etc. BUT, their prices are steep, and the wait is LONG! It is hard to get someone to help you when you have questions.
Posted: 8/31/2008 • Last edited: 11/12/2008 • Link to this review
This is a good store where EVERYONE seems to go. The only downside is that it gets kind of busy, and it is hard to get service, but the product is worth the wait.
Posted: 7/28/2008 • Last edited: 11/12/2008 • Link to this review