This location is very convenient, but the service is almost rude at times. I was there only a week ago and after placing my order, paying and waiting 45 minutes, I was told that my order was not available. (They had the product. It was just on hold for someone else.) After I was given a refund and was walking out the door, I was told to 'have a nice day'. I will never go back to this location. FYI… go to the D&E store located at Union & 83rd in Peoria. They provide great customer service, short wait times, and it's only about 5 miles/10 minutes from the Scottsdale location. I can't recommend this location enough!
Posted: 4/02/2012 • Link to this review
I have shopped at Dunn Edwards many times because I like their paint quality. I have been extremely disappointed with their customer service. I feel like they treat me like a 2nd rate citizen every time I go there. They employees ignore customers and there is always a long wait time, few customers and many employees not helping. My most recent experience was today. I went to buy 2 gallons of paint and was told I would get a 25 % discount with my AAA card, when I got home I compared my receipt from 13 days prior when I bought one gallon of paint. I did not use my AAA discount the first time, I saved a whole 50 cents on my purchase. What a rip off. I hate shopping there. I am going back to return my unused paint. I am so disgusted with them. I will go back to shopping to its competitors that have better customer service and better prices.
Posted: 11/12/2008 • Link to this review
Dunn Edwards has quality, beautiful paints, to be sure. They also have a well stocked supply of supplies for painting--brushes, drop cloths, tape, etc. BUT, their prices are steep, and the wait is LONG! It is hard to get someone to help you when you have questions.
Posted: 8/31/2008 • Last edited: 11/12/2008 • Link to this review