DuraCraft of Georgia Siding & Window Co

50 Reviews

(770) 884-7429 duracraftofga.com » View Website »

130 Stanley CtLawrenceville, GA 30046   map »

Business overview

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Buckhead
  • Buford
  • Canton
  • Cascade Heights
  • Cherokee/Forsyth County
  • Cobb County
  • Conyers
  • Covington
  • Cumming
  • Decatur
  • DeKalb County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Grove Park
  • Gwinnett County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • VA Highland/Morningside
  • West End
  • Woodstock
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Hours of Operation

  • MON
  • 8:00am
  • 7:00pm
  • TUE
  • 8:00am
  • 7:00pm
  • WED
  • 8:00am
  • 7:00pm
  • THU
  • 8:00am
  • 7:00pm
  • FRI
  • 8:00am
  • 7:00pm
  • SAT
  • 10:00pm
  • 3:00pm
  • SUN

Green Credentials

EPA Lead-Safe Certified Firm, Green Seal Certified Firm

Reviews

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Read between the lines of the warranty, 6/15/2015

We purchased 15 windows from Duracraft several years ago. Several of them have started fogging and when we called to activate the warranty, we were told that Duracraft respects warranties only on... labor defects not parts. The manufacturer of the windows has gone out of business (how convenient) and so we are up the creek without a paddle. Each window cost in excess of $550. Our biggest loss on our home investment. While I understand that the company has fallen through many hardships from many fronts, the least they could have done is call all their clients and inform them of the pending bankruptcy of the manufacturer. That way those who were putting off repairs could have gotten scrambling. Bottom line, know that you could spend a ton of money on fancy windows with "lifetime warranties" only to have it all fall flat on your face.

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Stay away -- Foggy Windows., 2/10/2015

I spend a fortune having all my windows replaced. I was told that they had a lifetime warranty. They are now fogging up and I am told that the manufacturer went out of business and I'm out of luck.... Totally disappointed with the company.

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Displaying 1-15 of 50

Reviews

razmazazz

Reviews: 1

Read between the lines of the warranty

We purchased 15 windows from Duracraft several years ago. Several of them have started fogging and when we called to activate the warranty, we were told that Duracraft respects warranties only on labor defects not parts. The manufacturer of the windows has gone out of business (how convenient) and so we are up the creek without a paddle. Each window cost in excess of $550. Our biggest loss on our home investment. While I understand that the company has fallen through many hardships from many fronts, the least they could have done is call all their clients and inform them of the pending bankruptcy of the manufacturer. That way those who were putting off repairs could have gotten scrambling. Bottom line, know that you could spend a ton of money on fancy windows with "lifetime warranties" only to have it all fall flat on your face.

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dwaynel0115

Reviews: 1

Stay away -- Foggy Windows.

I spend a fortune having all my windows replaced. I was told that they had a lifetime warranty. They are now fogging up and I am told that the manufacturer went out of business and I'm out of luck. Totally disappointed with the company.

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scottmmmmm

Reviews: 1

Stay far away- use someone else

Windows are fogging up due to poor construction. Duracraft says the manufacturer is out of business so we are out of luck. Don't fall for their sales pitch- no personal responsibility on their part. Their warranty is worthless.

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dbandala

Reviews: 2

Terrible follow through

The windows seem fine - too soon to really tell. My main problem with this company is that I had to call them to get scheduled for installation, even though they were supposed to call me as soon as the windows came in. I had one window that didn't fit properly - was told it would be re-installed in two to three weeks. Five weeks later I call them - and they have the window, just never bothered to call me. Poor customer service - hope I don't have any issues in the future!

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badroof

Reviews: 1

STAY AWAY FROM THIS COMPANY

They do not stand behind their work. They use inferior products and the warranty they give is not worth the piece of paper it is printed on. Go somewhere else!!

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Morgianna

Reviews: 11

Expensive Lesson

We had windows replaced. They went bad. The company did not follow through on their promise of replacing them. I had a very bad experience with them.

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kkeeling

Reviews: 10

Are they still in business?

We had Duracraft replace about 10 windows in our house a few years ago. The seals started to break within a year or so and Duracraft was great about coming out to replace them for free. When the most recent window had a seal break, we expected the same service. It was explained to me that the window provider had gone bankrupt and that they would do the service to replace the window for free, but I would have to buy the window again. I agreed and paid a deposit to order the window. I have called and called and never heard back from them in the last 6 weeks. They don't even have anyone answering the phone any more.

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MarkDL

Reviews: 2

Replacement Vinyl Windows

We selected Duracraft of GA the contract in 2009 to replace 22 original builder grade wood windows with vinyl windows and install a 8' vinyl sliding door after comparing 3 different window companies and checking their work and references. They promoted the Gorrell windows as their window of choice. Just recently we noticed 3 panes which have exhibited broken seals and have moisture and imperfections between the glass. I just heard back from a long time employee of the company and he promised that they would resolve this in February. I was happy to hear back from the company and hoping they will resolve this matter reinforcing my decision to go with them for my home needs.

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ButterFlyBob

Reviews: 9

Window Installation

Duracraft of Georgia is an excellent company. Duracraft installed 11 energy efficient windows in the front in Sep. 2011. We completed the rest Sep. 2012. The windows are of good quality and very efficient. We noticed a big reduction in heat ahd lower utility bills. The employees are courteous and professional. We recommend Duracraft of Georgia without hesitation.

DuraCraft of Georgia Siding & Window Co replied on 10-25-2012

Thank you so much! Awesome review. We appreciate your repeat business.

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theepp

Reviews: 16

Extremely happy we chose them for windows & siding

We spent over a month meeting with companies to replace our windows & siding. Duracraft far exceeded our expectations, not only during the installation, but well after when something very minor, a strap holding the downspout came off, occurred. Their customer service is second to none and I would highly recommend them.

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ke4ikc

Reviews: 8

Best job ever! Siding & windows on 2 houses.

Attention to details matters. The guy that does the trim (aluminum flashing) around the windows and doors cannot be beat. A rep for another contractor came by my house and could not believe the quality of the work & how well it was finished out. They repaired one house after some storm damage, and you can't tell there was ever an issue.

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Humming

Reviews: 3

T.C. and Quote on siding

T.C came out and was very good at what he does, I don't know if or when I might be able to do the siding on my house, but I had a couple other companies come out, and Duracraft was the most professional. We had a good chat and to know this apparently is a Christian ran company makes me even more willing to do business with them at some point. T.C. explained excatly what they do do, why they would do it that way, he said he wanted to let me know in case I chose someone else to make sure it was handled this way, for the work that would need to be done. Thanks!!!

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suzque

Reviews: 1

miscommunication on window warranty

When I first contacted Duracraft in May I was instructed to document all the windows showing seal failure in order for them to place the order. I sent in all the details and waited for confirmation. Only when I contacted them was I told there was one part yet delivered. This is where the lag time occurred, where I had to question Duracraft's commitment to follow through and honor the warranty. Having posted a complaint brought instant results and I am glad to have this resolved.

DuraCraft of Georgia Siding & Window Co replied on 10-14-2011

We are here for you. If you ever need us in the future, please donít hesitate to call. The owner is accessible, if you ever wish to speak with him.

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MarkSS

Reviews: 4

Excellent Hardiplank Installation

I had them quote a siding replacement job 2.5 years ago. (My home is about 1/3 siding and 2/3 brick.) At the time, they were one of the lower quotes. The siding crew did an excellent job making sure that all joints were properly caulked and prepped for paining. The paint job has held up well and looks almost as good as it did when completed.

DuraCraft of Georgia Siding & Window Co replied on 10-18-2011

Our work stands the test of time. We provide an excellent warranty and back it up. Great review! Thanks.

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WWiley

Reviews: 1

I'll Use Duracraft Again

I was very happy with the job Duracraft did replacing the windows in my house. They are reasonable, reliable, and do quality work. I recommend them without reservation. I'm going to use them again to paint my house and replace rotten siding.

DuraCraft of Georgia Siding & Window Co replied on 10-18-2011

Incredible review! We love repeat business.

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Custom windows and specialty shapes.