EPA Lead-Safe Certified Firm, Green Seal Certified Firm
I spend a fortune having all my windows replaced. I was told that they had a lifetime warranty. They are now fogging up and I am told that the manufacturer went out of business and I'm out of luck.... Totally disappointed with the company.VIEW MORE »VIEW LESS »
Displaying 1-15 of 49
I spend a fortune having all my windows replaced. I was told that they had a lifetime warranty. They are now fogging up and I am told that the manufacturer went out of business and I'm out of luck. Totally disappointed with the company.
Windows are fogging up due to poor construction. Duracraft says the manufacturer is out of business so we are out of luck. Don't fall for their sales pitch- no personal responsibility on their part. Their warranty is worthless.
The windows seem fine - too soon to really tell. My main problem with this company is that I had to call them to get scheduled for installation, even though they were supposed to call me as soon as the windows came in. I had one window that didn't fit properly - was told it would be re-installed in two to three weeks. Five weeks later I call them - and they have the window, just never bothered to call me. Poor customer service - hope I don't have any issues in the future!
They do not stand behind their work. They use inferior products and the warranty they give is not worth the piece of paper it is printed on. Go somewhere else!!
We had windows replaced. They went bad. The company did not follow through on their promise of replacing them. I had a very bad experience with them.
We had Duracraft replace about 10 windows in our house a few years ago. The seals started to break within a year or so and Duracraft was great about coming out to replace them for free. When the most recent window had a seal break, we expected the same service. It was explained to me that the window provider had gone bankrupt and that they would do the service to replace the window for free, but I would have to buy the window again. I agreed and paid a deposit to order the window. I have called and called and never heard back from them in the last 6 weeks. They don't even have anyone answering the phone any more.
We selected Duracraft of GA the contract in 2009 to replace 22 original builder grade wood windows with vinyl windows and install a 8' vinyl sliding door after comparing 3 different window companies and checking their work and references. They promoted the Gorrell windows as their window of choice. Just recently we noticed 3 panes which have exhibited broken seals and have moisture and imperfections between the glass. I just heard back from a long time employee of the company and he promised that they would resolve this in February. I was happy to hear back from the company and hoping they will resolve this matter reinforcing my decision to go with them for my home needs.
Duracraft of Georgia is an excellent company. Duracraft installed 11 energy efficient windows in the front in Sep. 2011. We completed the rest Sep. 2012. The windows are of good quality and very efficient. We noticed a big reduction in heat ahd lower utility bills. The employees are courteous and professional. We recommend Duracraft of Georgia without hesitation.
Thank you so much! Awesome review. We appreciate your repeat business.
We spent over a month meeting with companies to replace our windows & siding. Duracraft far exceeded our expectations, not only during the installation, but well after when something very minor, a strap holding the downspout came off, occurred. Their customer service is second to none and I would highly recommend them.
Attention to details matters. The guy that does the trim (aluminum flashing) around the windows and doors cannot be beat. A rep for another contractor came by my house and could not believe the quality of the work & how well it was finished out. They repaired one house after some storm damage, and you can't tell there was ever an issue.
T.C came out and was very good at what he does, I don't know if or when I might be able to do the siding on my house, but I had a couple other companies come out, and Duracraft was the most professional. We had a good chat and to know this apparently is a Christian ran company makes me even more willing to do business with them at some point. T.C. explained excatly what they do do, why they would do it that way, he said he wanted to let me know in case I chose someone else to make sure it was handled this way, for the work that would need to be done. Thanks!!!
When I first contacted Duracraft in May I was instructed to document all the windows showing seal failure in order for them to place the order. I sent in all the details and waited for confirmation. Only when I contacted them was I told there was one part yet delivered. This is where the lag time occurred, where I had to question Duracraft's commitment to follow through and honor the warranty. Having posted a complaint brought instant results and I am glad to have this resolved.
We are here for you. If you ever need us in the future, please donít hesitate to call. The owner is accessible, if you ever wish to speak with him.
I had them quote a siding replacement job 2.5 years ago. (My home is about 1/3 siding and 2/3 brick.) At the time, they were one of the lower quotes. The siding crew did an excellent job making sure that all joints were properly caulked and prepped for paining. The paint job has held up well and looks almost as good as it did when completed.
Our work stands the test of time. We provide an excellent warranty and back it up. Great review! Thanks.
I was very happy with the job Duracraft did replacing the windows in my house. They are reasonable, reliable, and do quality work. I recommend them without reservation. I'm going to use them again to paint my house and replace rotten siding.
Incredible review! We love repeat business.
Replaced 26 windows in my house 2 1/2 years ago. Technicians were professional and polite. Cleanup was better than expected. Two windows were ordered incorrectly, but they were re-ordered quickly with no inconvenience to us. Price not the lowest, but quality and service made the experience the best value for the money. Thanks.
Thanks for the review! Quality and Service are very important.