I was a patient with E&L Physical Therapy for two injuries this past year. The therapists are great -- but beware the billing dept. For almost six months, I tried to get them to answer some very basic questions about my bill -- and no one would get back to me. I sent letter after letter, providing proof of payment -- and made call after call. I even sent a letter to one of the owners, who never bothered to get back to me until I threatened to call my attorney. The whole situation was very, very stressful and completely unnecessary. With so many good physical therapists out there, I recommend avoiding E&L...unless, of course, you enjoy extended billing hassles.
Posted: 11/25/2008 • Link to this review