The customer service with EMC was great! They were very helpful. We had many questions since this was totally new for us. It definitely gives more peace of mind know that it is monitored now. We had a false alarm recently, and they called immediately to check on us. The salesman, technician, and everyone we have talked to has been very kind and helpful.
We had an old alarm system that was never monitored. They were able to use some of the old equipment and add some new equipment.
Area Ellenwood, GA
Cost $500 - $999
Date July 2016
Posted: 9/19/2016 • Link to this review
We have had a security system for 20 years. We previously had Brinks, then it was sold to Broadview, then to ADT. Our bill kept going up and up. I called all the security companies to compare their cost and their services. EMC Security beat them all hands down. ADT even wanted to charge us for 1 additional month, when we cancelled the service. This was totally unfair because we had given them notice and never signed a contract to this effect. They just wanted 1 more month of OUR money, that we didn't owe!!! We have been very pleased with EMC security. They are polite and very professional. We are very happy with the change!
EMC Security upgraded us from a conventional hardwired system to a wireless phone system. Now we can take out our hardwired home phone which we never use, and save even more money!
Area Carrollton, GA
Cost $250 - $499
Date March 2016
Posted: 4/18/2016 • Link to this review
I've had a security system for more than 20 years and I can honestly say EMC is the best. We were with ADT for the majority of the time and didn't realize how ripped off we were getting for par service. When my kids would accidentally set off the alarm they wouldn't even call when the correct code was entered. I was shocked when we switched and EMC called. The installer was so professional and made sure we were not only secure but found us the most economical way of doing it. Everyone Ive met and talked to with this company is A+.
Posted: 3/17/2016 • Link to this review
We were very pleased when we found EMC. They have no long term contract and prices are reasonable. We were with one of their competitors and had an opportunity to change so we did. The installation went smoothly and system simple to operate. We would highly recommend EMC.
Posted: 1/14/2016 • Link to this review
I already had a system in my home, but was not activated. My neighbors house was broken in, making me think I had better get my security system back on line. I called EMC Security, and they came out with in 2 days. The installer, replace 2 contacts, and I was on line with EMC Security. My wife set off the system, by accident, and before she could get upstairs from the garage, to disarm the system, EMC called to notify us, before calling the Police. I would recommend EMC Security to all my friends.
Posted: 11/17/2015 • Link to this review
From the first call to set up service has been easy. The office personnel were very helpful in answering questions to cover all of our families needs and the installer as well. I recommend EMC Security for anyone who is considering an alarm system!!
Posted: 11/11/2015 • Link to this review
Technician came out and installed the system, he was very knowledgeable and able to answer all of my questions. We feel safer in our home now due to having the security system and would recommend EMC Security if you are wanting to install a security system.
Posted: 11/02/2015 • Link to this review
I spent $3000+ for a security system. I never received a charge on my Amex card from Payanywhere.com, their payment processor. Sure enough, as expected, the charge came through 5 months later! Did they send me a heads up? Of course not, I had to contact EMC to straighten out the mess. And now I get another charge. No explanation as usual. Now I must once again contact EMC to find out what happened at Payanywhere. I cannot recommend EMC any longer for this reason; it is just too much trouble to deal with them.
Posted: 10/26/2015 • Link to this review
Thank you rejiii943. The EMC Security accounting department was informed of this issue between our payment processor and American Express. We understand that a handful of American Express cardholders were affected by a delayed charge applied to their American Express account. EMC Security records show that your payment was received and paid in full at the time of the transaction. Having receipt of payment in full prevented EMC Security from identifying a potential issue. There have been no instances of duplicate payments to this point. If this is not your experience, please contact our office so we can gather the transaction information and ensure any incorrect charges are reversed by the processor and American Express immediately. Until we are confident the reported issue has been resolved, EMC Security will cease using this payment processor and use our secondary processor. We apologize for the inconvenience this has caused you and appreciate you bringing it to our attention. Vince Raia, President, EMC Security 770-963-0305
We installed an EMC home security system this spring. From the sales person to the installer, the quality and service were excellent! Our WI-FI was down recently and we received a prompt phone call from EMC asking the status to assure that our system was functioning. We have had zero problems with the system and are confident we made the right choice in selecting EMC over other competitors in the area. No monthly contract was the most important factor in selecting EMC, with local management/operations the 2nd most important factor. Dan-Lawrenceville, GA
Posted: 8/09/2015 • Link to this review
We recently purchased a new home and evaluated a bunch of security monitoring providers. EMC was the best one we spoke with. We described the system our new home came with and our phone service. They offered to come out and meet with us that week. The other providers were giving us the run around on if their systems would be compatible with our system. Our EMC rep was on time, knowledgeable, and helpful. We've already set off our alarm a couple times (thanks to our 6 year old son) and EMC called us within 60 seconds. Great response time!
Posted: 5/28/2015 • Link to this review
2012, 2013, 2014, 2015
Partners with Jackson Electric Membership Corporation, Walton Electric Membership Corporation, & GreyStone Power Corporation.
EMC Security is owned in equal parts by the electric utility companies of Jackson EMC, Walton EMC, & GreyStone Power. The companies have each provided almost 70 years of service to Georgia residents. A goal of EMC Security to continue the tradition of providing the best customer service possible.
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