DISORGANIZED. UNRESPONSIVE. WASTED MY TIME. What a disappointment! We were very impressed with Bill Kraeling when he came for an estimate. He seemed to know what he was talking about, and pointed out things that we would need repaired that other contractors hadn't noticed. Bill took FOUR WEEKS to get the estimate to me. He even promised a date and time he would get the estimate to me, and then didn't send it. When the estimate finally came, it looked like he hadn't included many of the items we'd discussed repairing. So I emailed him back with some questions. No response. I emailed again. No response. I called. No response. I called again. No response. I facebook messaged him. *The message had been read.* But NO RESPONSE. That was SIX WEEKS of trying to get a response from Bill Kraeling and the folks at ETL Construction. As a last resort, I called one more time and spoke with Ashley. Ashley verified that she had passed the messages I left to Bill, and said she would call him again. NO RESPONSE. I give up. I'm disappointed that ETL Construction WASTED MY TIME, and was too disorganized to bother getting back to me.
Posted: 3/11/2015 • Link to this review